If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Manage your personal details

It is easy to manage your personal details in Internet Banking.

Tell us how you would like to be contacted or change your username and password to make them easier to remember.

Access your personal details by selecting ‘Your profile’ from the toolbar.

Image showing where to manage your Personal Details whilst using Internet Banking
  1. Review or amend your telephone numbers and e-mail address, or find out how to change your address.
  2. Manage your Internet Banking preferences and update your details, such as changing your username or password.
  3. Update your Internet Banking details:
        Choose a username that is memorable to you to make it easier to log on,
        Make your password and memorable information secure and personal to you to stay safe online.
Image showing where to manage your Personal Details whilst using Internet Banking