Free digital skills training

The Digital Helpline

How the Digital Helpline can help you

We want to help our customers and their friends and family be confident using the internet, not only for banking, but for other things too. So, in partnership with the Digital Helpline we are offering 1-2-1 training sessions. These sessions are tailor-made to your needs, so you can start with the basics of how to charge a device, turn it on and connect to the internet, right through to online banking. 

You can learn to:

  • Set up a device and connect to the internet 
  • Create an email account and send emails
  • Sign up for Internet Banking and bank online
  • Book a doctors appointment
  • Shop online for groceries
  • Stay in touch with family and friends through video calls

Call the Digital Helpline to have an initial chat and they will try to help with any queries there and then. Or they’ll book in a phone call or video call depending on your skills. Booking in a call for up to 2 hours can give you time to learn at your own pace.

Book a training session

Get in touch to chat or book a free training session.

0345 222 0333

Lines open Monday to Friday 9am – 5pm

If you have a hearing or speech impairment, you can book a session using Relay UK or BSL SignVideo (available on Safari, Chrome or Firefox web browsers).

To be eligible for this service, individuals must be:

  • Residents of the United Kingdom or Channel Islands
  • At least 18 years old 

We’ll never get in touch to ask you to move money to another account, for your banking details or to take control of a computer. The Digital Helpline won’t do this either.

How the Bank of Scotland Academy can help

Learn digital skills on-demand with the Bank of Scotland Academy

The Academy is here to help you gain the digital and financial skills you need for life and work. Lessons are free, open to everyone and you can do them at a time that suits you.

Explore lessons

Manage your money

Learn about the basics of budgeting and ways you can save money.

 

Learn how

Be more productive at work

Build skills in working more efficiently and collaborating with others.

 

Find out how

Stay safe online

Understand how to avoid scams and keep yourself safe online.

 

Show me how

Further support

How to get online

Banking online is simple and safe with our mobile app or a browser.

How to get online

Mobile Banking app

Scan to download
 

  • Join our 1 million app users.
  • Simple and secure log in.
  • Stay up to date with notifications.

 
More about our app

Internet Banking

Log in to view or manage your accounts on our website.

 

Log in to Internet Banking

Mobile Banking app

  • Join our 1 million app users.
  • Simple and secure log in.
  • Stay up to date with notifications.
Download app

Internet Banking

Log in to view or manage your accounts on our website.

Log in to Internet Banking