Update your address

If you’re moving abroad, the change is for a child’s account, or you need letters sent to more than one address, please visit your local branch. 

Mobile Banking app

Scan the QR code to download our app

Our app is the simplest way to change your address. It’s quick and can be done in just a few short steps. 

 

How to set up the app

QR code image to scan

Mobile Banking app

Our app is the simplest way to change your address. It’s quick and can be done in just a few short steps.

 

Get it on Google Play Download on the App Store

How to set up the app

To change your address in our app

1. Log in

First you’ll need to log in to the Mobile Banking app. 

2. Navigate to 'Profile and settings'

Select the ‘menu’ icon in the top right hand corner of the app.

3. Choose your personal details

Tap edit next to your address and then follow the on-screen commands.

4. All done

That's it, you've updated your address. The change will take place immediately. You'll see the change next time you log in. 

Mobile Banking app

Scan the QR code to download our app
 

  • Join our 1 million app users.
  • Log in is fast and secure with a fingerprint or Face ID.
  • Stay up to date with notifications.

 
How to set up the app

Mobile Banking app

  • Join our 1 million app users.
  • Log in is fast and secure with a fingerprint or Face ID.
  • Stay up to date with notifications.

Other ways to change your address

  • You can visit your nearest branch to change your address.

  • Phone us on 0345 721 3141 (+44 131 337 4218 from outside the UK). 

  • You can write to us at:

    Bank of Scotland
    PO Box 23581
    Edinburgh
    EH1 1WH

    Please quote the following reference number: P1COA. We will also need your:

    • Name
    • Old address
    • New address
    • Product account or policy number
    • Date of birth
    • Phone number or email address
    • Signature.

    If you have a personal product or service with the following parts of the Lloyds Banking Group we'll let them know you've changed your address:

    Halifax
    Bank of Scotland
    MBNA
    Lloyds Bank Private Banking

    For any insurance set up by us, please contact your provider to update them with your new address. It could affect your policy if you don’t.

Other profile and settings guides

You can update other details and settings on your phone or in your internet browser.

Mobile Banking: We don’t charge you for Mobile Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking. Terms and conditions apply.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.