Update your phone number

If you have a new phone number, let us know so that you can continue to set up new payments in Internet Banking.

Mobile Banking app

Scan the QR code to download our app

  • Join our one million app users.
  • Secure log in with biometric ID.
  • Stay up to date with notifications.

 

How to set up the app

QR code image to scan

Internet Banking

Log in to check your balance or manage your accounts in a web browser. 

Log in to Internet Banking

Mobile Banking app

  • Join our one million app users.
  • Secure log in with biometric ID.
  • Stay up to date with notifications.

 

Get it on Google Play Download on the App Store

Internet Banking

Log in to check your balance or manage your accounts in a web browser. 

Log in to Internet Banking

To change your phone number

  • 1. Log in

    First you’ll need to log in to Internet Banking.

    2. Go to 'Your profile'

    Select ‘Your profile’ in the navigation bar at the top of the page.

    3. Select contact details

    Select 'Change your contact details' under 'Your personal details'.

    4. Choose 'Change phone number'

    Select ‘Change phone number’ under 'Your contact details’. 

    5. Update your phone number

    From here, you can add and update your all of your phone numbers. 

    6. All done

    That's it, you've updated your phone number. The change will take place immediately.

1. Log in

First you’ll need to log in to the Mobile Banking app.

2. Navigate to 'Profile and settings'

Select the ‘menu’ icon in the top right hand corner of the app.

3. Choose your personal details

Tap edit next to your phone number and then follow the on-screen commands.

4. All done

That's it, you've updated your phone number. The change will take place immediately. You'll see the change next time you log in.

Mobile Banking app

Scan the QR code to download our app
 

  • Join our 1 million app users.
  • Log in is fast and secure with a fingerprint or Face ID.
  • Stay up to date with notifications.

 
How to set up the app

Internet Banking

Log in to check your balance, make a payment or manage your accounts in a web browser.

 

Log in to Internet Banking

Mobile Banking app

  • Join our 1 million app users.
  • Log in is fast and secure with a fingerprint or Face ID.
  • Stay up to date with notifications.

Internet Banking

Log in to check your balance, make a payment or manage your accounts in a web browser.

Log in to Internet Banking

Other ways to add or change your telephone number

Other profile and settings guides

You can update other details and settings on your phone or in your internet browser.

Important legal information
 

Mobile Banking: We don’t charge you for Mobile Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking. Terms and conditions apply.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.