We've been making changes as part of a major investment in our online banking service. We've already built a new site which is more secure and easier to use. As we continue to develop the site, some of the services you're used to may change or be removed. We plan to bring back many of these over the next 18 months along with some new features such as mobile phone banking.
We apologise for any inconvenience these changes may cause and thank you for your patience as we continue to build a better online banking service for the future.
To help guide you through these changes, why don't you take a look at our online demo.
As well as the demo, we've outlined the key changes below. We also have a list of frequently asked questions to help answer any specific queries you have about our new site.
Although the site now has a new look, most of your day-to-day online activities are still available. The demo will take you step-by-step through the main changes to our online banking service.
All your recent transactions and information about your next payment date and amount due are available online. You can also continue to transfer a balance from another credit card provider or store card into your Bank of Scotland credit card.
You can no longer top up, view or manage your investment accounts online.
We apologise for any inconvenience this may cause. We plan to bring back an online investment service by April 2012 and, over the coming months we’ll introduce new services such as mobile phone banking.
Until then, you’ll still be able to manage all of your investments over the phone.
We'll continue to send your statements by post so you can keep track of your investments.