If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Facial Disfigurement

We will never treat you differently as a customer if you have a disfigurement. If you prefer to see us in a private meeting room in branch, we will arrange that for you. Just let us know in advance when you make an appointment.

Find contact details for any branch

Our promise

Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 8668 or +44 0131 278 3729.