If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Long-term health condition

If you have a long-term health condition, you can ask for and expect our help to make things easier for you. There's no need to explain. We'll be happy to support you in any way we can.

Please have a look at the range of support services we offer and let us know if any of them would be useful for you.

We aim to understand and be sensitive to your needs if you have cancer, Crohn’s disease, IBS, MS or any other condition. At the same time, we're aware that you know what's right for you. So, please feel free to ask for any support you may want or need to make banking with us easier.

Our cancer support team

We have a dedicated Cancer Support Team, in association with Macmillan Cancer Support, who are here help if you or a loved one has been diagnosed with cancer. We are here to offer practical help and support with managing your finances from the time you’re diagnosed to after treatment.

You can get in touch by calling our Cancer Support Team on 0800 015 0016. It's free to call and we're here Monday to Friday, 9am to 5pm.

Find out about the help and support our team offer

Read our Cancer Support Guide (PDF)

Other help we can offer

Our services can help with many long-term health conditions. We have other services and aids that may be useful. If you are unsure of something or need any extra help, please tell us. We'll listen and help as best we can.

Our promise

Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 8668 or +44 0131 278 3729.