If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Post Office Service

Can't make it into one of our branches? 

We've teamed up with the Post Office so you can access your Current or Easycash Account through any of their 11,500 branches.

Post Office logo

Pay in cash and cheques

You are able to pay cash and cheques into your account over Post Office® counters.

Paying in cash and cheques

Check your balance

Use your Debit Card and pin to check your balance over Post Office® counters.

Checking your balance

Withdraw cash

Instantly withdraw cash, up to your ATM limit, using your Debit card and pin.

Withdrawing cash

Paying in cash and cheques

Paying in cash

  • You can pay in both notes and coins at a Post Office® counter.
  • Different types of Post Office® branches have differing maximum cash deposit limits - you should check the limit at the Post Office® you intend to use.

Paying in cash using your Debit card

  • You can use a valid debit card for the account that you want to pay cash into.
  • Your deposit will be counted and once the receipt has been issued, the money will be applied to your account immediately.

Paying in cash using a paying-in slip

  • If you do not have a debit card for your account or if you prefer to, you can still use a pre-printed paying in slip to pay cash in. As paying in slips are personalised, you must present your own slip with your cash.
  • The most cash you can pay in as a single deposit using your paying in slip is £1,000.
  • Paying in slips can be ordered by contacting us in a Bank of Scotland branch or over the telephone.
  • When you use a Post Office® branch to pay cash into a current account with a paying in slip, the funds will show in your account, and be available for you to use from the day we receive them from the Post Office®, which will usually be the next working day.

Paying in cheques

  • Paying in cheques will require a specific cheque envelope and be accompanied by a pre – printed paying in slip.
  • Paying in slips can be ordered by contacting us in a Bank of Scotland branch or over the telephone.
  • Envelopes can be obtained from Bank of Scotland branches or from Post Offices®.
  • Cheques presented at Post Office® branches will take at least one additional working day to credit your account.
  • Cheques will be processed under the existing cheque clearing cycle.

If you're paying in cash and cheques at the same time, separate paying in slips will be required for each element along with a cheque deposit envelope for the cheques.

Important information

Every Post Office® branch has different cut-off times for paying in cash and for paying in cheques. If you deposit after the cut-off time an additional working day to processing times where relevant will apply. Please check at the Post Office® you want to use what the relevant cut-off time is, for the type of deposit you wish to make. If you are paying in cash using a debit card, you can do so during opening hours of the branch you are using.

Coin denominations below £1 – only full coin bags will be accepted per the amounts specified on the bags. £1 and £2 coins will still be accepted in partial bags as long as the denominations are separate. The maximum amount of coins that you can pay in for any single deposit is £250.

Services described above are available during opening hours on working days at any branch of the Post Office® within England, Wales, Scotland or Northern Ireland, excluding those in the Channel Islands or the Isle of Man.

Balance Enquiries and Withdrawals

You are able to check your balance and withdraw cash using a current Debit Card & pin number at Post Office® counters.

  • Balance enquiries and withdrawals and require a current Debit Card and PIN number. You can withdraw up to your ATM limit and these withdrawals are free
  • Balance enquiries and withdrawals are instant

Find your nearest Post Office® branch

To find out more, or to locate your nearest branch, visit the Post Office® website.

Find your nearest Bank of Scotland branch

To find your nearest Bank of Scotland branch or ATM use our branch finder tool.

  • The Post Office® and Post Office logo are registered trademarks of the Post Office Ltd.
  • Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
  • Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000.
  • Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628.
  • Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.