If you need extra support to make your payments
Here are the three steps you can take to get support:
Step one: Understand your money situation
To get started, you’ll need to build a clear picture of your income, monthly spending and outgoings. We've created an easy -to -use online Budgeting Tool.
Step two: Talk to us
For help and support with your monthly payments, speak to our dedicated Customer Financial Assistance team. They will be able to explain your options and ways we can support you. Make sure you have all details on your income and outgoings ready before you call. This may include wage slips, bills and bank statements. Save time on your call by using our Budgeting Tool before calling.
Call us for free on 0800 151 2454. Lines are open Monday to Friday 8:30am to 7:00pm and Saturday, 9:00am to 1:00pm.
Step three: Get free, independent help
If you’d like to speak to someone independent, below is a list of other organisations that give free debt advice and can help with whatever money worries you have.
If you don’t know where to start, the Money Navigator Tool on MoneyHelper gives instant help based on what you tell it about your circumstances.
You can also get advice on how to deal with financial difficulties as a result of coronavirus on the FCA website.
Useful links and telephone numbers:
You can use our online service to complete the actions below. You will need to login to your account using your date of birth, postcode and agreement number. You then need to click on the relevant button.