Online Form
At the moment, due to COVID-19, we’re taking a little longer than usual to get back to you.
To make sure we support vulnerable customers who need our help the most, we’ll look at their complaints first.
This means it could take over 8 weeks to review some complaints sent through our online form.
If you need help more urgently, we're here. Please phone or message us through our Mobile Banking app, or visit us in branch. Otherwise, please know that we’re working on your case as quickly as we can.
Complain online
Letter
If you contact us online we will receive your complaint/Feedback sooner.
If you choose to write to us, please include your account details and address along with the above information.
You can write to us at:
Bank of Scotland,
PO Box 761,
Leeds,
LS1 9JF.