The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Updating your contact information

If any of your personal details change, you should contact us to let us know.

Update your name

You’ll need to visit us in branch, or write to us in order to change your name.
Find out what you will need to provide when changing your name

Update your address

The Mobile Banking app is the simplest way to update your
Find out how

Update your phone number

If your phone number changes, you should update this in Internet Banking so that you can continue to set up new payments.
Find out how

Useful information