If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Updating your contact information

If any of your personal details change, you should contact us to let us know.

Update your name

You’ll need to visit us in branch, or write to us in order to change your name.
Find out what you will need to provide when changing your name

Update your address

The Mobile Banking app is the simplest way to update your
Find out how

Update your phone number

If your phone number changes, you should update this in Internet Banking so that you can continue to set up new payments.
Find out how