Car Insurance help and guidance

Whether you’re new to Car Insurance and want to understand the basics or you're looking for more information and support, you've come to the right place.

Bank of Scotland Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.

My Account

As an existing customer, you can manage your policy online with My Account. With My Account, you can:

  • Add and remove additional drivers
  • Change your car, cover level and car use
  • Change your address and contact details
  • Make payments and change your payment details
  • View, download or print your policy documents.
Log into My Account My Account log in opens in a new tab

Optional Extras

Do you want extra peace of mind? You can upgrade your car insurance policy from our range of additional cover options. Here are the optional upgrades you can choose from:

Terms, conditions and exclusions apply to all benefits.
See optional extras View our optional extras

Contact us

Want further details about your cover or need to make a claim? Contact our UK based customer service team.

Calls may be monitored and recorded.

Relay UK Service

You can call us using Relay UK if you have a hearing or speech impairment. If you want to communicate with one of our representatives add 18001 before the number you require. There's more information on the Relay UK help pages.

Contact information How to contact us

Not sure what type of car insurance is right for you?

If you're looking for car insurance but you're not sure which type of cover you need, we're here to help.

Car Insurance frequently asked questions

What support is available for existing customers?

As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you, using My Account.

Our existing customer support page contains further information and support on how to manage your Bank of Scotland Car Insurance.

See existing customer support Existing customer support

How do I make a Car Insurance claim?

If you need to make a car insurance claim, help is available. While there's no need to immediately register a claim following a car accident, we'd recommend you do so within 24 hours.

To help process your claim we have put together some helpful information and details of what’ll you’ll need to complete your claim

See making a claim Make a claim information
  • Yes, BISL Limited need you to sign your Fixed Sum Loan Agreement, which is included in your policy documents. This will acknowledge that you have read and agreed with the terms outlined within the FSLA.

  • If you’ve opted to receive your documents digitally and have registered for My Account, when you log on you’ll be prompted to ‘digitally sign’ your credit agreement. (There’s then no need for you to sign and return a copy to us).

    If you opt in to receive your policy documentation by post, there will be two copies of the FSLA included in the pack. Please sign both copies, keep one for yourself, and return one to us by the following options:

    Email: Take a clear photo or scan one of the signed copies and email it to us at: fslareturns@insure-systems.co.uk

    Post: Send a signed copy to BISL at: Insurance Services, Fusion House, Katharine Way, Bretton, Peterborough, PE3 8BG.

     

  • If you have agreed to renew your policy with BISL Limited or have made a change to your policy mid-term, a new or modified FSLA is generated. The new agreement will be reflective of any changes to your credit terms and would need for you to read and agree to the new terms.

  • You’ll be able to see if you need to sign your FSLA by logging on to your MyAccount portal. If you need to sign the FSLA, a notification will prompt you to do so. If you’ve already signed your documents, you’ll be able to see the date you signed them.

How will Brexit impact my Car Insurance?

How will Brexit impact my Car Insurance?

We understand this is an uncertain time so we have put together some information which we hope will help you. 

Read our latest Brexit news Latest news on Brexit

How do I contact Bank of Scotland about car insurance?

Table of contact numbers

Telephone number

Opening hours

Telephone number

New customers: 0330 018 2884

Opening hours

Mon-Fri 8am-8pm, Sat 8am-6pm, Sunday and Bank Holiday’s 10am-4pm

Telephone number

Existing Customers: 0330 0184 175

Opening hours

Mon-Fri 8am-8pm, Sat 8am-6pm, Sunday and Bank Holiday’s 10am-4pm

Telephone number

Car insurance claims: 0330 0185 561
 

Opening hours

24 hours a day, 7 days a week

Telephone number

RAC Breakdown Cover 0330 159 1978

Opening hours

24 hours a day, 7 days a week

Telephone number

Windscreen glass repairer 0330 0184 174

Opening hours

24 hours a day, 7 days a week

Telephone number

Keycare cover 0345 075 6187

Opening hours

24 hours a day, 7 days a week