Car Insurance help and guidance

Whether you’re new to Car Insurance and want to understand the basics or you're looking for more information and support, you've come to the right place.

Bank of Scotland Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.

Self-Service Centre

As an existing customer, you can manage your policy online with our Self-Service Centre. With self-service, you can:

  • Add and remove additional drivers
  • Change your car, cover level and car use
  • Change your address and contact details
  • Make payments and change your payment details
  • View, download or print your policy documents.
Log into the Self-Service Centre

Optional Extras

Do you want extra peace of mind? You can upgrade your car insurance policy from our range of additional cover options. Here are the optional upgrades you can choose from:

Terms, conditions and exclusions apply to all benefits.
See optional extras

Contact us

Want further details about your cover or need to make a claim? Contact our UK based customer service team.

Calls may be monitored and recorded.

Next Generation Text Service

We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. For more information visit the Next Generation Text (NGT) Service website.

Contact information

Not sure what type of car insurance is right for you?

If you're looking for car insurance but you're not sure which type of cover you need, we're here to help.

Car Insurance frequently asked questions

What support is available for existing customers?

As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you, using the Self Service Centre.

Our existing customer support page contains further information and support on how to manage your Bank of Scotland Car Insurance.

See existing customer support

How do I make a Car Insurance claim?

If you need to make a car insurance claim, help is available. While there's no need to immediately register a claim following a car accident, we'd recommend you do so within 24 hours.

To help process your claim we have put together some helpful information and details of what’ll you’ll need to complete your claim

See making a claim

How will Brexit impact my Car Insurance?

We understand this is an uncertain time so we have put together some information which we hope will help you. 

Read our latest Brexit news

How do I contact Bank of Scotland about car insurance?

Table of contact numbers

Telephone number

Opening hours

Telephone number

New customers: 0330 018 2884

Opening hours

Mon-Fri 8am-8pm, Sat 8am-6pm, Sunday and Bank Holiday’s 10am-4pm

Telephone number

Existing Customers: 0330 0184 175

Opening hours

Mon-Fri 8am-8pm, Sat 8am-6pm, Sunday and Bank Holiday’s 10am-4pm

Telephone number

Car insurance claims: 0330 0185 561
 

Opening hours

24 hours a day, 7 days a week

Telephone number

RAC Breakdown Cover 0330 159 1978

Opening hours

24 hours a day, 7 days a week

Telephone number

Windscreen glass repairer 0330 0184 174

Opening hours

24 hours a day, 7 days a week

Telephone number

Keycare cover 0345 075 6187

Opening hours

24 hours a day, 7 days a week

Coronavirus (COVID-19) support

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect your car insurance.

We’ve put in place some additional support and frequently asked questions to help.

Related products

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.