Go paper-free
Amend paper-free preferences for your statements and correspondence.
Community Bankers
Our Community Bankers can help you with your banking needs if you don’t have a branch nearby. We have dedicated space in a community venue or Banking Hub. Call in and have a chat if you need account support.
You can also access our services in a Banking Hub. Have a look and see if there’s one near you.
Find your nearest Community Banker
Keep checking if you can't see a Community Banker near you right now. We’re adding new locations, which you’ll be able to see soon.
Our Community Bankers can help personal customers with
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- Card and PIN – reporting lost and stolen cards or ordering a replacement card or PIN.
- Manage your personal details – we can help you to update your personal details and contact preferences.
- Order a replacement cheque book / credit book.
- View and order statements.
- Close your account.
- Help with online banking and Telephone Banking.
- Payments and transfers – paying someone new, managing a direct debit or standing order, or transferring money between your accounts.
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If you need support with a life event, or you have money worries, our Community Bankers can connect you to one of our specialist telephony teams. We can also help you find the right support online.
- Register a death.
- Appoint someone to manage your affairs.
- Adding a third party to your account.
- Registering your support needs.
- Help with money worries.
- Fraud support if you think you've been scammed.
- Proving your identity.
- Register a complaint.
Our Community Bankers can help business customers
You can get guidance and advice with general account management and selected card and payment services. For everything else, Community Bankers will guide you using your own device or put you in touch with our specialist telephony teams.
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Help with banking online
You can get help with understanding our Online Banking services and training support.
- Educate on the features of Online Banking
- Help with registering for Online Banking
- Help with registering for our Mobile Banking app
- Online for Business guide [pdf 112kb]
- Reset your Online Banking logon details
- Guidance on digital skills training
Payments and transfers - Make a payment (limits apply)
- Manage Direct Debits and standing orders
- Transfer money between your own accounts
Manage your accountYou can manage your details and view your accounts.
- Order a replacement cheque book
- Order a replacement credit book
- View your balance and transactions
- Change your address
- Manage your contact details
- Close your account
- Make a change to your business accounts
Card and PIN servicesYou can get help to manage your cards.
Telephone BankingYou can do most of your banking quickly and easily by calling us.
- Educate on the features of Telephone Banking and help with registering.
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Save yourself a trip
Pay in a cheque, update your details or chat to us, wherever you are.
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