Learn how to keep your money safe
How to keep your money and your accounts safe.

How to keep your money and your accounts safe

When it comes to taking care of your accounts and your money, the most important thing is to keep them safe from fraud. Watch the video for our 3 top tips.

Read the video transcript

More ways to stay money safe

  • Set up fingerprint or facial recognition on your phone and banking apps (if your phone can do this). This helps us make sure any payments are being made by you.
  • Look out for the lock in the web browser address bar. It means the website you’re on is secure.
  • Switch on mobile app notifications to stay up to date with your account activity. If you notice any payments you do not think you’ve made, please get in touch with us and we'll help.

How to freeze your card

If you’ve misplaced your Smart Start debit card but know it’s not lost or stolen, our Mobile Banking app has a handy feature for you. With a quick toggle on or off you can freeze payments in shops, online and abroad. Then, once you’ve found your card, you can unfreeze it just as quickly. It’s that easy.

More about card freezing

How to stay safe on social media

It’s your money, so you’ll want to do everything you can to keep it safe. That’s why you should never share a picture of your Smart Start debit card or your banking details on social media. It’s possible that the picture could be seen and used by a fraudster to spend your money.

More about online safety

Smart Start help hub

Get started with your accounts

  • Set up Internet Banking.
  • Manage your money on your mobile.
  • A-Z of banking terms.
  • How to prove who you are.
Get started


  • Tips on budgeting.
  • Ways to make payments.
  • Using your debit card.
See our spending tips


  • Information about part-time jobs.
  • Types of jobs for teens.
  • Tips on applying for a job.
Find out about earning


  • Tips to help you reach your savings goal.
  • 5 benefits of saving.
  • Save the Change®.
More about saving

Your questions about online safety

  • Protecting your personal information online matters to us. This is why we want you to understand how we’ll use your information and what rights you have.

    Data Privacy Notice (DPN)

    A DPN details the ways we collect, use and share your data.

    Read about how we use your data (PDF, 43KB).

    Cookie Policy

    Cookies are small files that are sent to your computer, mobile phone or tablet when you visit a website. They stay on your device and are sent back to the website they came from when you visit it again. Cookies collect data, such as your choices and other details.

    Cookies are needed to run our website to keep it secure. They help us know who you are so that you can sign in and manage your accounts. They also help us keep your details safe and private.

    More about our Cookie Policy

Save the Change® is a registered trademark and used under licence.