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Amend paper-free preferences for your statements and correspondence.
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If you're not registered for Internet Banking, you can call us. If you prefer to bank in person, there’s a range of services in your local area.
Regular payment type |
What it is |
Used for things like |
See these guides |
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Regular payment typeDirect Debit |
What it is
|
Used for things like
|
See these guides |
Regular payment typeStanding order |
What it is
|
Used for things like
|
See these guides |
Regular payment typeSubscription payment |
What it is
|
Used for things like
|
See these guidesView, cancel or block a subscription (app only) |
Standing orders are usually processed on the same day they are set up. Allow three to five working days for the money to reach the recipient.
If you don’t have enough money in your account to pay a standing order, your bank may refuse to pay it. When this happens, your standing order stops until the next scheduled payment.
First, check your account to see if the money has already been returned.
If it has, you can resend the payment with the right details.
If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly.
If you don’t know them, if you don’t want to contact them or if the account you paid is closed, call us.
We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.