Credit card disputes form
If you want to question a transaction on your statement or you see an unauthorised payment, we’re here to help.
When can I make a payment dispute?
There are a number of reason why you might want to dispute a payment. Here's a checklist of the most common reasons our customers raise a disputes for:
- When you haven’t received the item paid for
- Where the item or service received was not as described
- Where a service has been paid for and not received
- Where you have been charged twice for the same product or service.
You need to make a claim for a chargeback within a set time period. This is usually around 4 months from the date of purchase, or from when the goods or services were expected to be received.
Important information: payment dispute claims are not covered where you have changed your mind about buying a product or service.
What happens after making a claim
We aim to review claims within 5 working days and we’ll get in touch with you if we require any further information or if we have any updates.
Please complete the form below with accurate and up to date information. If you don’t provide this, it may impact on the outcome of your dispute and our ability to recover your funds.
On completion of this form we will utilise chargeback rights provided by Mastercard and Visa where they exist. We will also review your claim for Section 75 rights.
Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.
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