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Supporting customers affected by serious illness
We can offer you support if you need financial help during this time.
A serious illness means you may be facing an injury, disease, or physical condition that is having a negative impact on your quality of life. Your most immediate priority will be dealing with the challenges of a serious illness. However, this may affect your finances. You might struggle financially if you can't work. We’re here to support you.
How we can help you
Speak to our dedicated serious illness support team
Our serious illness support team can help if you or a loved one has a serious illness. Our dedicated support team offers a confidential, free service. We provide practical help to reduce the impact of a serious illness on your finances.
Our team can provide:
- An assessment of your finances and can help manage any changes to your finances, at every stage.
- Practical guidance on personal banking, savings, loans, mortgages, and credit cards.
- Referrals to other areas of Bank of Scotland that may be able to help.
- Information on help available from other charities that can offer specific support about your illness.
- We sometimes offer help to reduce the financial burden of a serious illness. This includes options like mortgage payment holidays and waiving current account charges.
You can contact us on 0800 015 0166. Lines are open 8am to 6pm, 7 days a week.
Banking in a way that suits you
Further support
Money worries support
If you have a serious illness, it may cause you to worry about your finances. To support you, we offer help with any money worries you may have.
Accessibility and disability support
A serious illness can impact your accessibility requirements. We have a range of options to best suit your needs.
Mental health support
We understand that having a serious illness can affect your mental health. If things are feeling a bit overwhelming, we are here to support you.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.