Free independent help and advice
If you are worried about your money and the rising cost of living, remember that you’re not alone. You can get free help and support from the organisations below. You can also find out about benefits that you may be eligible for from your national government.
Organisations who can help:
PayPlan – free debt advice and support
- Free, confidential debt advice
- A personalised action plan for your money
- Help available online or by phone
Call: 0800 280 2816
Lines open Mon-Fri 8am-8pm and Sat 9am-3pm.
StepChange Debt Charity
- Free, impartial advice for you and your finances
- A wide range of practical debt solutions
- Support available online 24/7 or by phone
Call: 0800 138 1111
Lines open Mon-Fri 8am-8pm and Sat 8am-4pm
National Debtline
- Free, confidential debt advice
- Guides, fact sheets, budgeting tools and sample letters
- Advice via phone and online
Call: 0808 808 4000
Lines open Mon-Fri 9am-8pm and Sat 9.30am-1pm
Turn2Us – Financial support charity
- Search for funds, grants and benefits
- How to navigate applications
- Speak to an adviser in your local area
Call: 0808 802 2000
Lines open Mon-Fri 9am-5pm
Guidance from MoneyHelper
- Government-backed with information on benefits, tax, pensions, homes and savings
- Helpful articles, tools and calculators
- Support available online, over the phone or face-to-face
Call: 0800 138 7777 for money guidance or 0800 011 3797 for pensions guidance.
Lines open Mon-Fri 8am-6pm
Help from Citizens Advice Scotland
- Free advice on a range of topics, including benefits, debt, housing and consumer rights
- Help with managing your money
- Practical and impartial support online, in person or over the phone
Call: 0800 028 1456 or 0800 144 8848 if you’re in England.
Lines open Mon-Fri 9am-5pm
Mental Health and Money Advice
- Clear, practical advice and support for people experiencing mental health and money worries
- Specialist knowledge of benefits, managing money and mental health care
- Award-winning UK-wide online advice service
Shelter – housing and homeless charity
- Provides those struggling with bad housing or homelessness the help they need, through their advice, support and legal services
- Help with money and debts
- Talk to someone online or by phone
We Are Digital – Free help on how to use the Internet
- Free one to one training over the phone
- Topics include; Internet Banking, online food shopping, booking a doctor’s appointment, using a website, staying in touch with friends and family through video calls, and more
Call: 0345 222 0333
Lines open Mon-Fri 9am-5pm
Those who are Deaf and use British Sign Language (BSL) can book a session using BSL SignVideo. Available on Safari, Chrome or Firefox web browsers.
Customers who have hearing loss or a speech impairment can use the service through Relay UK.
Support from your government
Your national government are able to provide help and guidance on a range of benefits and housing options that you may be eligible for:
Remember, we’ll never get in touch to ask you to move money to another account, for your banking details or to take control of a computer. The organisations listed on this page won’t do this either.