Go paper-free
Amend paper-free preferences for your statements and correspondence.
Manage your home insurance renewal
Thinking of leaving us?
Not happy with your renewal price?
Tell us why and we may be able to reduce your price. You’ll still have chance to review your options before confirming your decision.
Why choose Bank of Scotland home insurance?
Here when you need us most
Make claims easily online or by phone. Our out of hours emergency claims helpline is available for urgent support.
You decide the excess
Pay your chosen excess towards most claims. The higher the excess you choose, the less you could pay for your cover.
No hidden costs
We won’t charge you an admin fee for making any changes to your policy.
Manage your policy online
Easy to manage your policy online; claim, renew and pay. If you’re registered, log in to Internet Banking for extra features to make managing your policy even easier.
FAQs & Common queries
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When it's time to renew, we’ll write to you a few weeks before to let you know what your price and cover will be for another year. If you've chosen to automatically renew, we'll renew your policy. If you haven't, you'll need to contact us before your policy ends. You can change your mind about your renewal option at any time by letting us know.
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You can cancel your home insurance at any time during the term of your policy. You can do this online or by calling us.
After renewal, if you change your mind within 14 days, we can cancel your policy back to the start date and give you a full refund of your premium, unless you have made a claim. If you wish to cancel but would like to remain covered until the date you cancel, you’ll need to pay for the number of days cover you’ve received.
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We’ll send you details of your renewal and price before your renewal date. Unless you have asked us not to, your policy will renew each year automatically. You may still need to contact us to pay for your policy.
You can choose not to automatically renew at any time. If you have chosen this, you will need to renew online before your renewal date if you wish to stay covered with us. If you forget to renew or don’t get a new policy, your home won’t be insured.
Bank of Scotland Home Insurance Select is underwritten by Lloyds Bank General Insurance Limited. Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.