The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Supporting our customers affected by Flybe going into administration

Flybe has stopped trading – we’re sorry if you’ve had flights cancelled and we’re here to help you.

Next steps

If you paid for your flights with a Bank of Scotland credit or debit card, you can raise a claim by filling out our online form, or by calling us.


Debit Card:

To fill out our claim form click here.

If you're still worried about a payment you've made, please call us on:

0345 600 9179  International: +44 1702 431231


Credit Card:

To fill out our claim form click here.

If you're still worried about a payment you've made, please call us on:

0345 964 5645  International: +44 131 278 3706


Stay Safe

If you’re contacted about Flybe, be aware that as Bank of Scotland, we’ll never ask you for your bank details. Sometimes there can be an increase in fraud attempts during these type of events.