Help and support

Looking for travel help? Our quick links and useful information will point you in the right direction.

Going abroad soon? You no longer need to tell us

You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free.


Before going abroad

  • Check overseas fees.
  • Check your credit card is activated? Our guide on how to activate your card is here.
  • Does your card expire when you are away? If your card is due to expire within 90 days, you can request a replacement card.
  • You can use our app to view your PIN number if you can't remember it.
  • Take another form of payment in case of emergency.
  • Think about setting up a Direct Debit to cover any payments due while you’re away.
  • Ensure your contact details are up to date. We may need to text or call you if we’re concerned there may be fraudulent activity on your account - you can check and update your details here.
  • If you need to get in touch, contact us. Standard network charges may apply.
  • It may be a good idea to make card payments in local currency and avoid paying the local currency conversion charges.

Have an enjoyable trip!

Report your card as lost or stolen

If your debit or credit card is lost or stolen, you can  report this and request a replacement through Internet Banking.

Log in to Internet Banking

Or you can call us +44 (0) 131 454 1605 (lines open 24 hours a day, 7 days a week).

Useful numbers

Card declined abroad

Debit cards: +44 (0) 1313 374 218.

Credit cards: +44 (0) 1733 574 121.
 

Travel insurance claims and assistance

If you’re abroad and you need assistance, you can call our 24-hour assistance helpline on +44 (0)208 239 4011.

If you need to make a claim, call Platinum Membership Services on 0345 602 1222.

These lines are available 24/7.

Using cards outside the UK

If you are using your debit or credit card outside the UK, make sure you are aware of our rates and charges.

More about rates and charges

Using debit cards outside the UK

Using credit cards outside the UK

Travel services

Make sure you're set before you go abroad.

Other travel services

House on the mountain

Travel services

Make sure you're set before you go abroad.

Other travel services