Help and support

Looking for travel help? Our quick links and useful information will point you in the right direction.

Going abroad soon? You no longer need to tell us

You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free.

Before going abroad

Have an enjoyable trip!

Report your card as lost or stolen

If your debit or credit card is lost or stolen, you can  report this and request a replacement through Internet Banking

Log in to Internet Banking

Or you can call us +44 (0) 131 454 1605. (lines open 24 hours a day, 7 days a week).

Useful numbers

Card declined abroad

Debit cards: +44 (0) 1313 374 218.

Credit cards: +44 (0) 1733 574 121.

Travel insurance claims and assistance

If you’re abroad and you need assistance, you can call our 24-hour assistance helpline on +44 (0) 1633 815 819.

If you need to make a claim, call Platinum Membership Services on 0345 602 1222.

These lines are available 24/7.

Using cards outside the UK

If you are using your debit or credit card outside the UK, make sure you are aware of our rates and charges.

More about rates and charges

Using debit cards outside the UK

Using credit cards outside the UK

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.