Service availability

If you’re experiencing problems with one of our services you can check if we know about any issues, or if we have any planned maintenance. If you’re still having issues with one of our services, you should contact us.

When our services are running normally there could be isolated issues, for example, a single ATM not working or a minor disruption to Internet Banking in the early hours of Sunday morning, when we often carry out maintenance. We apologise for any inconvenience this may cause.

Internet Banking


Due to planned maintenance you may experience delays when making UK payments from midnight to 6am on Saturday 22nd September. If you try to make a payment before 6am you may find your payment is delayed in leaving your account or arriving with the recipient.

All other services are unaffected.

We’re sorry for any inconvenience and thank you for your patience.

Mobile App


Due to planned maintenance you may experience delays when making UK payments from midnight to 6am on Saturday 22nd September. If you try to make a payment before 6am you may find your payment is delayed in leaving your account or arriving with the recipient.

All other services are unaffected.

We’re sorry for any inconvenience and thank you for your patience.

Tablet App


Due to planned maintenance you may experience delays when making UK payments from midnight to 6am on Saturday 22nd September. If you try to make a payment before 6am you may find your payment is delayed in leaving your account or arriving with the recipient.

All other services are unaffected.

We’re sorry for any inconvenience and thank you for your patience.

ATMs


  • This service is working normally.
  • There is no planned maintenance.

Debit cards


  • This service is working normally.
  • There is no planned maintenance.

Credit cards


  • This service is working normally.
  • There is no planned maintenance.