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Amend paper-free preferences for your statements and correspondence.
Paying your credit card by direct debit
You can do this in online banking and in the app
- Set up or manage a direct debit on a desktop or laptop computer and in the app.
- Choose how much you want to pay each month.
- Change the date you pay and take control of your credit card payments.
How to do it
We'll take it step by step.
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In online banking
- Log in and Select 'Pay Credit Card'. You'll find this next to the account you want to send the payment from.
- Select 'Change or cancel Direct Debit'. This appears as the second option in the Ways to Pay page.
- Select 'Change Direct Debit'. When prompted, update your direct debit details as appropriate.
- Check the details are correct. Then enter your password and select ‘Confirm.’
All done. Your direct debit has been changed and you will you be advised of when the new details will be used.
Amending it in the app
- From the app home page, click select the credit card you’d like to change the direct debit on.
- Select ‘Manage direct debit’ from the 3 dot menu.
- Select ‘Change your direct debit’ and follow the on-screen instructions.
All done – your direct debit has been changed. We’ll let you know when we’ll use the new details.
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Using online banking
- Log in and select 'Pay Credit Card'. You'll find this next to the account you want to send the payment from.
- Select 'Change or cancel Direct Debit'. This appears as the second option in the Ways to Pay page.
- Select 'Cancel'. Read and confirm that you have understood all the information. Then enter your password and select 'Confirm'.
All done. Your direct debit has been cancelled. Remember to check your statement for when your next payment is due.
Cancel in the app
- From the app home page, click select the credit card you’d like to change the direct debit on.
- Select ‘Manage direct debit’ from the 3 dot menu.
- Select ‘Cancel your direct debit’ and follow the on-screen instructions.
All done – your direct debit has been cancelled. Remember to check your statement for when your next payment is due.
Set it up in online banking
- Log in and Select 'Pay Credit Card'. You'll find this on your bank account summary.
- Select 'Pay by Direct Debit'. This appears as the second option in the 'Ways to Pay' page.
- Select 'Set Up Direct Debit'. You'll then be prompted to enter your bank or building society sort code and account number followed by the monthly payment amount.
- Check the details are correct. Then enter your password and select 'Confirm'.
All done. Your direct debit is set up and you will you be advised of when the first payment will be taken.
Set yours up in the app
- From the app home page, select the credit card you’d like to pay into.
- Select ‘Manage direct debit’ from the 3 dot menu.
- Follow the on-screen instructions to set up your direct debit.
All done – your direct debit will be set up.
Getting started online
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If you're not registered for online banking, you can visit us in branch or call us. You can also pay by post.
You’ll need your 16-digit credit card number if you call us.
A look at the details
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- If a Direct Debit isn’t taken for 37 months, it will become inactive, and your bank or building society will remove the details from their systems. If this happens, you’ll need to set up a new one.
- When your Direct Debit is in place, it will show on your statement and your online account. Until then, continue to make payments yourself.
- Direct Debit payments can be for one of four monthly payment amounts:
- - Just the minimum. We'll take the minimum payment due.
- - The full statement balance. We'll take the outstanding account balance when your statement was produced.
- - An amount set by you. If this set amount is less than the minimum payment due, we'll take the minimum payment.
- Always make sure you have enough money in your account to cover both your Direct Debit and any extra payments.
- If you have a direct debit set up, any extra payments won’t usually reduce your Direct Debit amount.
- You usually pay a percentage and it's not enough to cover your minimum payment.
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- If you cancel your Direct Debit near your due date, we may not be able to cancel the current payment. It will already have begun processing.
- Once the Direct Debit has been cancelled, you'll need to pay at least the minimum amount each month.
- Please allow enough time for your payment to reach your account before the date it's due.
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