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Paying your credit card by Direct Debit
How to use Direct Debits to make payments.
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The fastest way to set up a Direct Debit is through Internet Banking on a laptop or desktop computer.
You can change the amount you pay or the account you pay from. If you need to change your due date, you can also do this through Internet Banking on a laptop or desktop computer. From your credit card account summary, select 'More actions', then 'Paying your credit card', then 'Request payment due date change'.
1. Log in and Select Pay Credit Card. You'll find this next to the account you want to send the payment from.
2. Select Change or cancel Direct Debit. This appears as the second option in the Ways to Pay page.
3. Select Change Direct Debit. When prompted, update your Direct Debit details as appropriate.
4. Check the details are correct. Then enter your password and select ‘Confirm.’
5. All done. Your Direct Debit has been changed and you will you be advised of when the new details will be used.
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The fastest way to cancel a Direct Debit is through Internet Banking on a laptop or desktop computer.
1. Log in and select Pay Credit Card. You'll find this next to the account you want to send the payment from.
2. Select Change or cancel Direct Debit. This appears as the second option in the Ways to Pay page.
3. Select cancel. Read and confirm that you have understood all the information. Then enter your password and select Confirm.
4. All done. Your Debit has been cancelled. Remember to check your statement for when your next payment is due.
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Over the phone:
You can set up a Direct Debit by calling us on 0345 606 2172. Speak to an adviser 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.
If you choose to call. You’ll need your 16-digit credit card number if you call us.
In a branch:
You can also set up a Direct Debit in branch.
- The fastest way to set up a Direct Debit is through Internet Banking on a laptop or desktop computer.
- To set up a Direct Debit you’ll need; your bank or building society sort code and account number.
- Direct Debit payments can be made by one of four monthly payment amounts:
- Just the minimum. The minimum payment due will be taken.
- The full statement balance. The outstanding account balance when your statement was produced will be taken.
- Fixed percentage. You pay a fixed percentage of your balance each month. This can be anything from 2.5% to 99%. We’ll collect at least the minimum payment each month, even if your fixed percentage amount falls below this
- An amount set by you. If this set amount is less than the minimum payment due, we will take the minimum payment.
To set up a Direct Debit
1. Log in and Select Pay Credit Card. You'll find this on your bank account summary.
2. Select Pay by Direct Debit. This appears as the second option in the Ways to Pay page.
3. Select Set Up Direct Debit. You'll then be prompted to enter your bank or building society sort code and account number followed by the monthly payment amount.
4. Check the details are correct. Then enter your password and select Confirm.
5. All done. Your Direct Debit is set up and you will you be advised of when the first payment will be taken.
