Supporting customers affected by cancer

Our Cancer Support Team

The team can help if you or a loved one has been diagnosed with cancer:

  • We’re here to offer practical help and support with managing your finances at every stage from the time you are diagnosed to after treatment.
  • We can give you help and guidance with your personal banking, savings, loans, mortgages and credit cards and in some cases may be able to offer help to lessen the financial impact of cancer.
  • We may be able to help with mortgage payment holidays and current account fees and charges for example, but your individual circumstances will need to be taken into account as this isn't always possible.  We understand that your circumstances can change rapidly. If they do, please let us know as we will be better able to help.

Useful Information

If you have any questions about cancer, need practical help or just want someone to talk to, Macmillan Cancer Support provides free, impartial and confidential support. You can call them with any questions about cancer or if you just want someone to talk to on 0808 808 0000 Monday to Friday 9am to 8pm, or visit macmillan.org.uk.

Getting in touch


Call the Cancer Support Team on 0800 015 0166. It's free to call and we're here Monday to Friday, 9am to 5pm.

Cancer Support Guide


View guide (PDF)