Universal Credit support

If you’re on a low income, out of work or can’t work, you may be eligible for Universal Credit.

About Universal Credit

Universal Credit is a benefits payment provided by the Government. This is to help you with your living costs if you’re out of work, can’t work or on a low income.

The amount you receive may vary, based on any income you have. You can find out if you are eligible to claim on the Government website.

Turn2us - Financial Support Charity

If you have questions about Universal Credit, Turn2Us could help. They have lots of information on getting the right support for your circumstances. Their advice is free.

  • Learn more about Universal Credit
  • Find out if you are eligible for benefits and grants
  • Speak to an adviser in your local area

Call: 0808 802 2000 Lines open Mon-Fri 9am-5pm

Find out how we can help

If you are experiencing money worries, get in touch. We can help you create a repayment plan online to support with any of your accounts and give you tips and advice to help better manage your money. Call us on 0345 721 3141.

Lines are open 8am – 8pm, seven days a week.​
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Get help with money worries

Universal Credit FAQs

Money management

Money management

Life doesn’t always go to plan, but the sooner you speak to us, the sooner we can help.

Money management advice

Support and wellbeing

Support and wellbeing

Get help as you navigate life events, changes to your health or financial circumstances.

Support and wellbeing

Free independent help and advice

Free independent help and advice

Get support and guidance on your finances from free independent organisations or your government.

You can also access help and guidance on benefits and housing options you may be eligible for.

Get free help and advice

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.​