Service status

Check on any planned work we’ve got coming up, and what it might mean to you. You can also see updates on fixes for outages here too.

How our services are looking

 

Mobile banking app

We’re working on our mobile banking app on Saturday 13 December from 2:00am to 3:00am.

During this time, you won't be able to:

  • make transfers between accounts, pay bills or make UK payments​
  • set up new payments, change or cancel existing payments​
  • set up, change or cancel standing orders or direct debits
  • apply for new accounts or upgrade existing accounts
  • apply for a new overdraft facility or amend an existing one​
  • order travel money​.

We’re sorry these services won’t be available during these times.

Online banking

We’re working on online banking on Saturday 13 December from 2:00am to 3:00am.

During this time, you won't be able to:

  • make transfers between accounts, pay bills or make UK payments​
  • set up new payments, change or cancel existing payments​
  • set up, change or cancel standing orders or direct debits
  • apply for new accounts or upgrade existing accounts
  • apply for a new overdraft facility or amend an existing one​
  • order travel money​.

We’re sorry these services won’t be available during these times.

Branch network

Opening hours may change at short notice. If you do need to visit us in branch, please check our branch finder for the latest opening hours before you visit.

Cashpoints®

There's no work in the diary.

Debit cards

There's no work in the diary.

Credit cards

There's no work in the diary.

Telephone Banking

Our wait times are longer than usual. Please bear with us and we will answer your call as soon as we can.

Message us 24/7

Still need help?

Find out more about our products and services as well as how to get in touch with us in our help centre.

Help centre

Still need help?

Find out more about our products and services as well as how to get in touch with us in our help centre.

Help centre