Contact us

If you have a general enquiry, question or complaint, we can help. If your question is account specific you’ll need to sign in first.

Please note, we are unable to update debit card details or place/amend deals or TradePlans over Web Chat.

Share Dealing Web Chat

For customers who have chosen their own investments.

Log in to Share Dealing

Ready-made investments Web Chat

For customers who select from our ready-made investments.

Log in to Online Banking

Available Monday – Friday 8am to 9pm (closed weekends).


Please note, all calls may be monitored or recorded and costs may vary depending on your service provider.

Share Dealing

Available Monday – Friday 8am to 9pm (Closed weekends and English Bank Holidays).

  • Text phone (for customers with hearing or speech impairment): 03456 042 543

Available Monday to Friday, 8am to 5pm (Closed weekends and English Bank Holidays).

Ready-made investments:

Available Monday to Friday 8am to 5pm (Closed weekends and English Bank Holidays).

Investments purchased in branch:

Available Monday to Friday 8am to 6pm.

For more details on these investments see our Help and Guidance

    • For general enquiries:

    Customer Services Department
    Bank of Scotland Share Dealing Limited
    Lovell Park Road
    LS1 1NS

    • SIPP administration enquiries:

    Bank of Scotland SIPP Administration Team
    AJ Bell Management Limited
    4 Exchange Quay
    Salford Quays
    M5 3EE

    Please include your name, address and account details in all letters so we can locate your account.

  • The Financial Ombudsman offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.

    Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us. We will endeavour to put things right, however if you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Ombudsman. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman.

    Details of how to contact the Ombudsman are below:

    The Financial Ombudsman Service
    Exchange Tower
    E14 9SR

    Contact the Financial Ombudsman Service

Bank of Scotland Share Dealing Service is operated by Halifax Share Dealing Limited. Registered in England and Wales No. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.