Providing additional ID documents
We always try to complete all ID checks electronically however sometimes we need you to send ID to us in order to complete your application. If this is the case, please send us one document from the proof of identity list and one document from the proof of address list.
All documents must be valid original or certified documents and we cannot accept expired documents.
Please email photographs of the documents to StockbrokingIDandV@lloydsbanking.com
In the subject of the email please include your Personal Reference Number.
To confirm your identity and address, you will need to include 3 photographs:
- Proof of identity: this can be a photo of your Driving Licence or Passport open to the photo page (with a valid Visa where applicable), or a Biometric Residence Permit (front and back).
- A ‘selfie’: a photo with the document you are using as proof of your identity. Please ensure this is a clear picture where we can still see the picture on your document.
- Proof of address: a PDF download or photo of a utility bill or bank statement dated within the last 3 months, or a council tax bill or mortgage statement dated within the last 12 months. Please note that all bank statements must include transactions from this period, excluding the balance carried forward.
Please ensure the photographs are taken clearly so we can verify the documents being sent into us. When taking a photo of yourself ensure it is a clear visible image of your whole face with no obstructions (i.e. no sunglasses or hat).
When sending documents through to us we must make you aware of the following:
- The size of your email including all attachments needs to be under 20mb.
- Emails sent to Lloyds Banking Group by you are not secure prior to reaching our infrastructure, and may be accessed by an unauthorised person. Therefore we advise that you consider the risk to your personal and confidential information before you communicate in this way. Please consider whether you are still comfortable sending us documents by email.
You will receive an automated email response confirming receipt.
Alternatively you can send the documents to us by post to the address below:
Freepost RRXJ - EACH - JBTC
Bank of Scotland Share Dealing
Lovell Park Road
Leeds
LS1 1NS
Or you can take the original documents into your local branch for copying. Certifiers should state, 'I have seen the original document and I certify this to be a true copy of the original'. They should sign, print their name and date the copy. They should state their professional capacity and apply their branch or practice stamp as appropriate. Documents must be certified on each page.
Find your Investment Account or Investment ISA In Internet Banking
If you’ve got a Ready-Made Investment and you’re struggling to find it within Internet Banking then please follow the below steps.
Step 1: Login to Internet Banking.
Step 2: Scroll past all other Bank of Scotland accounts until you see ‘Your investments and pensions’.
Step 3: Click on the + icon to see your account and then click on ‘Online Investments’ to view your account.
Can’t find what you’re looking for? Contact us