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When the term is nearly over for your fixed cash ISA, provide your instructions to choose what you want to do with your savings.
You can submit your instructions by phone, online or in one of our branches with a counter. You need to do this before the date your fixed term ends. If you lose your maturity pack, you can still submit your choice by any of the options below.
Provide your instructions through Internet Banking by selecting your option under “more actions” in your account overview.
If you have not already, you can register for Internet Banking.
You can call us on 0345 602 0304.
Lines are open 9am – 6pm Monday – Saturday
Visit your local branch with a counter and bring proof of identity. We recommend you book an appointment.
If your account matures on a Friday, weekend or bank holiday, you won't see your requested changes in Internet Banking until the next working day.
If you reinvest, once your request is complete we will send you a Certificate of Investment confirming the term and interest rate on your new account.
If your fixed cash ISA matured and you didn't provide your maturity instructions, it would have changed into an easy access cash ISA with a variable interest rate.
You can now decide whether to: