Contact us

Message us in our app

Message us in our app

Log in to our app, select Support and then Message us 24/7 to get help.

If you don't have our app download it today to chat to us.

How to message us

What would you like to call us about?

Banking Accounts - View a range of our bank accounts

Telephone number

Opening hours

Telephone number

Bank Account Enquiries

0345 721 3141

If you're calling from abroad you can call us on +44 (0) 1313 37 42 18.

Opening hours

Existing customers
Lines are open 8am – 8pm, 7 days a week and closed on Bank Holidays.

Not all Telephone Banking services are available 24 hours a day, 7 days a week.

 

New customers
Lines are open 9am – 6pm Monday – Saturday

Telephone number

Arranged overdraft referrals

0345 721 3141

Opening hours

Lines are open 9am – 6pm Monday – Saturday

If you'd like to talk to us about a query or complaint, we’re here if you have concerns.

Learn more about our complaints process

Our travel products can help make your trip abroad easier and may save you money.

Learn more about our travel services

Order travel money online

If you need to speak to a member of our team, our contact details are provided below.

Travel Money

Telephone number

Opening hours

Telephone number

Help with an Online Travel Money Order

0345 602 0000

Opening hours

Lines are open 9am – 6pm
Monday – Saturday
Closed on Bank Holidays

We understand the loss of a loved one brings difficult times. We're here to help you.

Visit our bereavement support hub

Bereavement help and advice

Telephone number

Opening hours

Telephone number

Report a bereavement

0800 056 0073

If you're calling from abroad you can call us on +44 (0) 131 278 3705.

Opening hours

8am - 8pm, seven days a week

If you can't find your card, there's no need to worry. Whether it's been lost or stolen, let us know through our mobile app or Internet Banking. It's safe, secure and saves you a call.

Report it as lost or stolen

The quickest way to report your card as lost or stolen is through our mobile app or Internet Banking. If you would rather to speak to a member of our team, you call us on the number provided below.

How to order a replacement card or PIN

How to freeze your card

Lost or stolen cards

Telephone number

Opening hours

Telephone number

0800 028 8335

If you're calling from abroad, you can call us on: +44 (0) 131 454 1605

Alternatively, you can report your card lost or stolen if you are registered for Internet Banking. Simply log in and complete our online form.

Opening hours

24 hours a day, seven days a week

Car Insurance

Telephone number

Opening hours

Telephone number

New customers: 0330 018 2884

Opening hours

Monday - Friday 8am-8pm

Saturday 8am-6pm

Sunday 10am-4pm

Bank Holidays 9am-5pm.

 

Calls and online sessions may be monitored and recorded.

Telephone number

Existing Customers: 0330 018 4175

Opening hours

Monday - Friday 8am-8pm

Saturday 8am-6pm

Sunday 10am-4pm

Bank Holidays 9am-5pm.

 

Calls and online sessions may be monitored and recorded.

Telephone number

Car insurance claims: 0330 018 5561

Opening hours

24 hours a day, 7 days a week

Telephone number

RAC Breakdown Cover: 0330 159 0978  

Opening hours

24 hours a day, 7 days a week

Telephone number

Windscreen glass repairer: 0330 018 4174

Opening hours

24 hours a day, 7 days a week

Telephone number

Keycare cover: 0345 075 6187

Opening hours

24 hours a day, 7 days a week

Credit Cards - view a range of our credit cards

Telephone number

Opening hours

Telephone number

General Credit Card Service Queries

0345 964 5645

If you're calling from abroad you can call us on +44 (0) 173 357 4121.

Opening hours

Lines are open 8am – 8pm, 7 days a week and closed on Bank Holidays. Not all Telephone Banking services are available 24 hours a day, 7 days a week.

Telephone number

To apply or discuss application queries

0800 328 5984

Some credit card offers shown on our site may only be available if you apply online.

Opening hours

Lines are open 8am – 8pm, 7 days a week and closed on Bank Holidays. Not all Telephone Banking services are available 24 hours a day, 7 days a week.

Telephone number

Repayment Cover

0345 605 1150

Opening hours

Lines are open 9am – 6pm, Monday – Saturday.
Closed on Bank Holidays. 

Telephone number

Card Care

0844 871 5408

Opening hours

24 hours a day, seven days a week

Insurance

Telephone number

Opening hours

Telephone number

Get a quote

 

0345 850 1301 to get a quote or switch your home insurance.

 

You can also get a quote online

Opening hours

Mon-Fri: 8am-6pm

Sat: 9am-1pm

Telephone number

Pay for your policy

 

If you received your quote online and have been asked to contact us for payment, please call us on 0345 850 1301.

 

Buying the policy on behalf of someone else? You can still call us. Please just make sure the policy holder is with you when you call
 

Opening hours

Mon-Fri: 8am – 6pm.

Sat: 9am – 1pm.

Telephone number

Make a claim

 

Make a new claim or get an update on a claim you've made.

 

0345 604 6714 if your policy starts with HBP.

 

0345 300 5180 if your policy starts with HAP.

 

You can also make a claim online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Telephone number

Struggling to pay

 

We may be able to help.

 

0345 602 6164

Opening hours

Mon-Fri: 8am - 6pm

Sat: 9am - 1pm

Telephone number

Home Emergency helpline

 

In case of an emergency, our Home Insurance Emergency helpline is available for all policy holders 24 hours a day.

 

0345 672 2804

Opening hours

24 hours a day

Telephone number

Legal Expenses helpline

 

0345 300 1821 if your policy starts with HBP.

 

0345 300 2238 if your policy starts with HAP.

Opening hours

24 hours a day

Telephone number

Manage your policy

 

Cancel your policy

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

You can also cancel your policy online.

 

Renew your policy

 

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

 

Check something or update your policy

To ask a question or tell us if something has changed what will affect your policy.

 

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

 

Moving home

If you're moving and want to transfer your policy to your home.

 

0345 604 6714 if you policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

 

Proof of insurance

For urgent proof of insurance.

 

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

Otherwise, you can get proof of insurance online.

 

Let someone else talk to us on your behalf.

To let someone you trust talk to us about your policy.

 

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

 

 

Opening hours

Mon-Fri: 8am - 6pm
Sat: 9am - 1pm

Internet Banking Helpdesk

Telephone number

Opening hours

Telephone number

0345 602 0000

If you're calling from abroad you can call us on +44 (0) 113 279 8302.

Before calling us, try using the Internet Banking Help page. You may find the answer to your enquiry on our site without needing to call us.

Opening hours

8am – 8pm, 8am – 8pm, 7 days a week and closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, 7 days a week.

Investments

Telephone number

Opening hours

Telephone number

0345 606 1188

Sign in to Share Dealing Online
Register for Share Dealing Online

Opening hours

Available Monday – Friday 8am to 9pm
(Closed weekends and English Bank Holidays).

Telephone number

E – Investments beginning with IB

0345 835 5727

Opening hours

Monday – Friday 8am to 5pm

Telephone number

Ready-Made Investments beginning with EB

0330 123 5521

Opening hours

Monday – Friday 9am to 5pm

Telephone number

Online Investments

0345 835 5727

Opening hours

Mon – Fri: 8am - 5pm
(Closed weekends and English Bank Holidays)

Savings (including cash ISAs) - view a range of our savings

Telephone number

Opening hours

Telephone number

Customer Services

0345 602 0304

If you're calling from abroad you can call us on +44 (0) 1313 37 76 86.

Opening hours

Existing customers
24/7 automated service.

Advisers available 8am – 8pm, 7 days a week and closed on Bank Holidays.

Not all Telephone Banking services are available 24 hours a day, 7 days a week.

New customers
Lines are open 9am – 6pm Monday – Saturday and closed on Bank Holidays.

You should contact us right away if you think you've been scammed. We can then guide you on what to do next.

Contact us about fraud

Visit our fraud hub

Telephone Banking

Type of Query

Phoning from the UK

Phoning from overseas

Opening Hours

Type of Query

Telephone Banking

Phoning from the UK

Phoning from overseas

Opening Hours

24/7 automated service

Advisers available 8am – 8pm 7 days a week and closed on Bank Holidays.

Alternatively, call us direct from your Mobile Banking app. As you’re already securely logged on, there's no need to remember any passwords. Learn more about calling from the app.

Voice ID is a security feature available to Telephone Banking customers. It confirms your identity using your voice. If you’re eligible and hold a bank, savings or credit card account with us, you can set up Voice ID. Learn more about Voice ID.

Type of Query

Phoning from the UK

Phoning from overseas

Opening Hours

Type of Query

Register for Voice ID

Phoning from the UK

Phoning from overseas

Opening Hours

24/7 automated service

Advisers available 8am – 8pm 7 days a week and closed on Bank Holidays.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.
 

Business Banking

If you are looking for Business Banking services, you can view our Business Banking contact numbers.

Use the SignVideo service

If you are a user of the British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.

Car finance

Car finance

Telephone number

Opening hours

Car finance

Speak to us about your PCP or HP application

Telephone number

Opening hours

Mon–Fri: 8.30am–6pm
Sat: 9am–1pm
Sun: closed

Car finance

Existing PCP and HP customers

Telephone number

Opening hours

Mon-Fri: 8:30am-6pm
Sat: 9am-1pm
Sun: closed

Car finance

Speak to us about Car Leasing    

Telephone number

Opening hours

Mon-Fri: 9am-5pm
Sat: closed
Sun: closed

Personal Loans

Telephone number

Opening hours

Telephone number

0345 604 7291

Option 1: for a new loan or increased borrowing
Option 2: for an outstanding loan application enquiry
Option 3: Settlement Quote enquiry
Option 4: Payment Holiday
Option 5: Payment on loan
Option 6: Anything else 

Opening hours

Lines are open Mon – Fri 8am – 8pm and Sat – Sun 9am – 6pm. Closed on Bank Holidays.

Contact us through our app

Mobile Banking app

Scan to download
 

  • Join our 1 million app users.
  • Simple and secure log in.
  • Stay up to date with notifications.

 
More about our app

Internet Banking

Log in to view or manage your accounts on our website.

 

Log in to Internet Banking

Mobile Banking app

  • Join our 1 million app users.
  • Simple and secure log in.
  • Stay up to date with notifications.
Download app

Internet Banking

Log in to view or manage your accounts on our website.

Log in to Internet Banking

More support

Support with the cost of living

With the current rising cost of living impacting many of us, keeping on top of your money might be worrying. Our tools and support can help you stay on top of your spending.

Help with money worries

Help me manage my money

Free independent help and support

Ways to bank with us

All the ways to do everyday banking with us, and how we make it easier for you.

Mortgage support

If you’re worried about your mortgage payments or your current mortgage offer, please visit our mortgage pages as they may answer your questions.

Get support with your mortgage

  • Send us a message

    We’re happy to help with any general queries, so please get in touch through our social channels. We’re sorry but we can't answer any account specific questions.

    Twitter logo   Facebook logo

    Tweet us @BankofScotland or message us on Facebook.

    Please don’t send any personal or banking details. We’ll never ask you for this information or direct you to a web page that asks for this.

    Our social media accounts are:

    www.twitter.com/BankofScotland

    www.twitter.com/bankofscotbiz

    www.facebook.com/BankofScotland

    If you see another account that pretends to be us, please report it by emailing security@bankofscotland.co.uk and include the web address.

    *Twitter is owned by a third party and is independent of Bank of Scotland.

  • Write to us

    You can write to us at the following address: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH. For security reasons we cannot respond to any queries about Internet Banking by post. If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry. Lines are open 8am – 8pm, seven days a week.

    Not all Telephone Banking services are available 24 hours a day, seven days a week.