Card protection is there in case you lose your debit card or if it is stolen. Read more about Bank of Scotland Secure.
Card Security Code (CSV)
Your Card Security Code is the last three numbers that are on the back of your debit card.
This is where you use your debit card to ‘buy’ cash when you are paying for other things. The extra money is taken from your account at the same time as your purchase. You can do this in supermarkets and shops.
A cheque is a written request to the bank to pay an amount of money to a person or business. The bank will take the money from your account and pay it to the person or business. Read about how to pay in a cheque.
Chip & PIN
Chip & PIN is a system that allows you to approve purchases made with your debit card. Your PIN is a four-digit number that only you know. This is more secure than using a signature that could be forged. For security, you shouldn’t write your PIN number down or tell it to another person.
When money is paid into an account, it takes time for it to be ready to spend. This is known as clearing time.
Cookies are small files that are sent to your PC, mobile phone or tablet when you visit a website. They stay on your device and are sent back to the website when you visit it again. Cookies collect data, such as your choices and other details. Read more about cookies.
Data Privacy Notice (DPN)
Our data privacy notice explains how we collect, use and share your data. Read about how we use your data.
A deposit is money paid into an account. You can make a deposit in cash, cheque or online transfer.
A debit card is a plastic card that you get with your Smart Start account. You can use it to pay for things in shops. You can also use it to withdraw money from your account at a cash machine.
A direct debit is when you let a company take money out of your account on a set date. They are normally set up to pay for something each month. This could be a monthly subscription, or mobile phone bill. Payments made by direct debit are protected by the Direct Debit Guarantee scheme.
Direct Debit Guarantee
The Direct Debit Guarantee scheme says that:
If there is a change in the amount to be paid or the payment date, the person receiving the payment (the originator) must notify the customer in advance.
If the originator or the bank/building society makes an error, the customer is guaranteed a full and immediate refund of the amount paid.
Customers can cancel a Direct Debit at any time by writing to their bank or building society. This guarantee is offered by all banks and building societies that take part in the Direct Debit scheme.