The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Bank of Scotland terms and conditions

Important information in one place for our current range of bank accounts and accounts we are no longer accepting new applications for.

With cases of coronavirus (COVID-19) being diagnosed in various countries, customers have been contacting AXA and Bank of Scotland to understand how their travel insurance is impacted. You should monitor the situation through official sources such as the Foreign and Commonwealth Office (FCO) and the World Health Organisation (WHO).

It is important to note that if you book a holiday after 18 March 2020, your policy will not cover any trip under the ‘Cancellation or curtailment charges and early return’ section in relation to coronavirus. AXA will continue to cover medical costs if you become ill in a country or region the FCO hasn’t advised against visiting.

If you booked a trip up to and including 18 March 2020 and want to understand the cover you have please read the FAQs. You can also register a claim online.

Current Bank of Scotland Bank accounts

Platinum Account
Classic Account
Under 19s
Student Account
Graduate Account
Basic Account
More information on our services
Third party insurance providers

Travel insurance is provided by AXA Insurance UK plc.
Mobile Phone Insurance is administered by Lifestyle Services Group Limited and underwritten by Assurant General Insurance Limited.
AA Breakdown Cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services). AA Stay Mobile and Accident Management Cover are underwritten by Acromas Insurance Company Limited.
Card Loss Assistance is provided by Citymain Administrators Ltd. Registered in England and Wales company number 03979666. Registered office: 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN.

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.