As the impact of coronavirus (COVID-19) is felt across the UK, customers have been contacting AXA and Bank of Scotland to understand how their travel insurance is impacted. Since the World Health Organisation (WHO) announced that the coronavirus outbreak is a pandemic, this is now a ‘known event’. This means that if you book any travel or holiday after 18 March 2020, your policy will not cover cancellation and early returns related to coronavirus.
AXA will continue to cover medical costs if you become ill in a country or region the Foreign and Commonwealth Office (FCO) hasn’t advised against visiting.
Ultimate Reward Current Account customers: please read our FAQs (PDF, 145KB) to understand your cover in more detail. You can also register, service and check for updates on a claim online.
Premier, Gold and Silver Account customers: please read our FAQs (PDF, 145KB) to understand your cover in more detail. You can also register, service and check for updates on a claim online.
Travel insurance is provided by AXA Insurance UK plc.
Mobile Phone Insurance is administered by Lifestyle Services Group Limited and underwritten by Assurant General Insurance Limited.
AA Breakdown Cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services). AA Stay Mobile and Accident Management Cover are underwritten by Acromas Insurance Company Limited.
Card Loss Assistance is provided by Citymain Administrators Ltd. Registered in England and Wales company number 03979666. Registered office: 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN.
Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.