Go paper-free
Amend paper-free preferences for your statements and correspondence.
Debit cards
Lost or stolen cards
If your debit card is lost or stolen you can report it and request a replacement card online if you are registered for online banking or through your Bank of Scotland mobile banking app. We’ll cancel your card and send you a replacement.
You can also freeze and unfreeze your card – handy if you’ve temporarily forgotten where you put your card.
Replacement cards or PIN
You can view your card details in the mobile banking app – helpful if you’ve had to order a replacement card or just don’t have it to hand. You’ll be able to view them the day after requesting a new one.
If you need a reminder of your PIN you can view it in the mobile banking app or request a new PIN if you need to.
Payment disputes
If a payment has been taken incorrectly from your account we may be able to help.
Learn about what we do to help keep your money secure and see what you can do to minimise the risk of fraud.
Getting started online
A look at the details
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Whether it’s grabbing a bite to eat or booking this year’s sunny break, your Visa debit card is the easy way to pay.
- Flexible enough to use for everyday shopping and larger one-off items.
- Book or buy securely on the web or over the phone.
- Pay your bills easily, whether they’re one off or regular.
- Withdraw up to £800 a day.
- No need to queue at an ATM, get up to £100 cashback at most supermarkets.
Withdraw money from any cash machine that shows the LINK or VISA sign.
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You can use your VISA debit card for purchases and to withdraw cash at ATMs when you go abroad, just look for the VISA symbol. There are fees for using your debit card abroad See full details on debit card fees.
Silver, Gold, Platinum, Premier and Ultimate Reward current accounts: We won't charge our debit card fees when you use your debit card for these accounts at home or abroad.
We also won’t charge these fees in relation to other current accounts you hold, for your selected weeks if you have Travel Smart added to the account.
Your Bank of Scotland debit card offers the following benefits:
- Convenient and safe - Your Bank of Scotland debit card works in just the same way abroad as it does at home.
- Good value and a convenient alternative to travel money from the high street.
- Accepted all over the world - Pay for hotels, sightseeing, shopping and dining out.
- Flexible - Order items and presents online in any currency.
- It may be a good idea to make card payments in local currency and avoid paying the local currency conversion charges.
Going abroad soon? You no longer need to tell us
You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free.
Before going abroad
- Check overseas fees
- Ensure your cards do not expire when you are away. Check your expiry date.
- Turn off Abroad Freeze if you’ve added it to the card you plan to use abroad.
- Take another form of payment in case of emergency.
- Ensure your contact details are up to date, update here. We are always monitoring and reviewing your accounts, and will always act in your best interest in blocking or declining a transaction until you confirm it is authentic.
Have an enjoyable trip!
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Bank accounts
Whether you’re looking for simple everyday banking or an account with benefits, we can help you find the right account.
Important legal information
Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.
1 To be eligible for Everyday Offers you need to be over 18, have a Bank of Scotland current account (Bank of Scotland Basic bank accounts are excluded), a Bank of Scotland debit and/or credit card and be registered for Internet Banking. Once you’ve activated Everyday Offers, just activate each offer to earn cashback on your next purchase.
2 Save the Change® is a registered trademark and is used under licence by Bank of Scotland plc.