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24 hour call-out service to help you sort out domestic emergencies at home for Premier Account customers.
As a Premier Account customer you get free access to a 24 hour call-out service to help you sort out domestic emergencies at home* - a blocked drain, damaged roof, or a failure of household services such as electricity, hot water or central heating system.
Under our Home Emergency Cover we will arrange for reliable trades people to be sent to your home to deal with those household emergencies.
In a domestic emergency which threatens your house or health and safety please call the Home Emergency helpline within 24 hours on 0345 672 2806, 24 hours a day, 7 days a week.
* Home Emergency Cover is only available to Premier customers who are UK residents.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh, EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.