Accessing your Added Value Account benefits

At Bank of Scotland we are always looking for new ways to improve our products and services.

If you have one of our Added Value Accounts and use Internet Banking, you can already access most of your Added Value Account benefits information in one place - at your own convenience, 24 hours a day, 7 days a week.

We are making it even easier to manage your account benefits

We have introduced a new ‘single sign on’ feature. This will make it easier for you to manage the following Added Value Account benefits via the third party providers website and Internet Banking:

  • Mobile Phone Insurance
  • Travel Insurance
  • AA Breakdown Family Cover

Ways you can access your benefits

You can access your packaged bank account benefits, view policy details and make a claim in the app and via Internet Banking.

  • Step one

    Open your mobile app and sign in. On your Packaged Bank Account, click on the three dots

    Step two

    Scroll down to click on View account benefits

    Scan the QR code to download the app

  • Step one

    Log in to your Internet Banking and next to your Packaged Bank account click More actions

    Step two

    Click on Account Information and Benefits and then scroll down to View account benefits

    Ready to log on?

    When you log on, we’ll ask for:

    • your User ID
    • your password
    • part of your memorable information

    If you don’t know these or they aren’t working, you can reset them online.

    Log on

Not registered for Internet Banking?

If you are not yet registered for Internet Banking, you won’t be able to take advantage of the single sign on feature. You can register today in a few simple steps.
With our Internet Banking service you can:

  • Transfer money between your accounts instantly
  • Easily pay bills and transfer money
  • View and search account statements

Internet Banking is completely secure. We use the latest online security measures to protect your money, your personal information and your privacy. Find out more about our commitment to keeping you safe when banking online and our latest security improvements.
Find out how you can make most of Internet Banking.


Useful telephone numbers - existing customers

For more information or help using your Added Value Account benefits, you can speak to us 24 hours a day.

Useful telephone numbers for existing customers

Useful telephone numbers - existing customers

Useful telephone numbers - existing customers

Silver customers

0345 602 0201 (+44 1313 33 00 32 from outside the UK)

Useful telephone numbers - existing customers

Gold customers

0345 602 0211 (+44 1313 33 33 10 from outside the UK)

Useful telephone numbers - existing customers

Platinum customers

0345 602 1222 (+44 1313 35 33 61 from outside the UK)

Useful telephone numbers - existing customers

Premier customers

0345 603 3399 (+44 1313 35 00 02 From outside the UK)

Mobile Phone Insurance and Travel Insurance options in Membership Services are open Mon – Fri 8am – 8pm, Weekends 9am – 5pm. For 24 hour medical assistance, please ring Allianz Assistance on +44 (0)208 239 4010.

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.