The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Accessing your Added Value Account benefits

At Bank of Scotland we are always looking for new ways to improve our products and services.

If you have one of our Added Value Accounts and use Internet Banking, you can already access most of your Added Value Account benefits information in one place - at your own convenience, 24 hours a day, 7 days a week.

We are making it even easier to manage your account benefits

We have introduced a new ‘single sign on’ feature. This will make it easier for you to manage the following Added Value Account benefits via the third party providers website and Internet Banking:

  • Mobile Phone Insurance
  • Card Loss Assistance
  • Identity Monitor (Premier Account only)

By using your existing Internet Banking log in information, the new single sign on feature means you will no longer need to log in with separate details to manage these benefits. Simply log in to Internet Banking once to access the websites of these benefit providers and to get instant access to your benefits detailed above.

Here’s how it will work:

  1. Log in to Internet Banking.
  2. Select your Added Value account from the ’Your accounts’ page.
  3. Select the ‘Account benefits’ tab to view your account benefits.
  4. If you’ve already registered for Mobile Phone Insurance, Card Loss Assistance or Identity Monitor (Premier Account only), the details of your benefits will be automatically loaded.

So whether you need to register your card for Card Loss Assistance, monitor your credit profile with Identity Monitor (Premier Account only), or make a claim on your Mobile Phone Insurance policy, you can now manage all this from your Added Value Account within Internet Banking, as well as keep an eye on your finances.

Not registered for Internet Banking?

If you are not yet registered for Internet Banking, you won’t be able to take advantage of the single sign on feature. You can register today in a few simple steps.
With our Internet Banking service you can:

  • Transfer money between your accounts instantly
  • Easily pay bills and transfer money
  • View and search account statements

Internet Banking is completely secure. We use the latest online security measures to protect your money, your personal information and your privacy. Find out more about our commitment to keeping you safe when banking online and our latest security improvements.
Find out how you can make most of Internet Banking.

Useful telephone numbers - existing customers

For more information or help using your Added Value Account benefits, you can speak to us 24 hours a day.

Useful telephone numbers for existing customers

Useful telephone numbers - existing customers

Useful telephone numbers - existing customers

Silver customers

0345 602 0201 (+44 1313 33 00 32 from outside the UK)

Useful telephone numbers - existing customers

Gold customers

0345 602 0211 (+44 1313 33 33 10 from outside the UK)

Useful telephone numbers - existing customers

Platinum customers

0345 602 1222 (+44 1313 35 33 61 from outside the UK)

Useful telephone numbers - existing customers

Premier customers

0345 603 3399 (+44 1313 35 00 02 From outside the UK)

Calls will be monitored and recorded. Mobile Phone Insurance, Card Loss Assistance and Identity Monitor options in Membership Services are open Mon – Fri 8am – 8pm, Weekends 9am – 5pm

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.