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Accessing your packaged bank account benefits
Access your benefits online
- Our app makes it easy to manage your account benefits online.
- You can find key information about your benefits and how to use them when you need to.
- Benefits supplied by selected third-party providers. Limits, terms and exclusions apply.
How to do it
We'll take it step by step.
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- Log in to online banking and next to your packaged bank account select More actions.
- Select Account Information and Benefits and then scroll down to View account benefits.
- Select the account benefit you need support with and follow the instructions.
- Log in and select the three dots next to your packaged bank account.
- Scroll down to select View account benefits.
- Select the account benefit you need support with and follow the instructions.
Getting started online
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If you're not registered for online banking, you can call us. If you prefer to bank in person, there’s a range of services in your local area.
A look at the details
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travel insurance Key benefits
Key exclusions
Key benefits
- Worldwide multi-trip family travel cover
- Covers winter sports and golf trips
- Covers UK trips where accommodation is pre-booked for 2 nights or more
Includes cover for :-
- Emergency medical cover up to £10,000,000
- Cancellation or curtailment cover up to £5000
- Personal accident cover up to £30,000
- Baggage cover up to £2,500 (£500 of which for valuables)
- Travel disruption cover up to £5,000
- Personal money cover up to £750 (cash £300)
Key exclusions
- Cover ceases fully on your 71st birthday. As long as the account holder is aged under 71, their spouse, civil partner or partner will also be covered until they reach 71
- Pre-existing medical conditions aren’t covered unless agreed by the insurer. An extra premium may be payable to cover the medical condition
- The maximum trip duration is 31 consecutive days, for Winter sports a maximum 31 days cover in any calendar year
- £75 excess per adult per incident may apply
- There's cover for the children of you/your partner, spouse or civil partner when travelling with either of you or another responsible adult, provided the children are 18 or under (24 or under if still in full time education). There's cover for a dependent child where they are staying with a responsible adult even if they were not accompanied during their travel to the destination
- Cover is only available to UK residents, registered with a doctor in the UK and who start and end trips in the UK. (UK includes Channel Islands/Isle of Man.)
- There is no cover for any amount recoverable from any other source such as your airline or your accommodation provider
- There is no cover if travelling against the advice of the Foreign, Commonwealth & Development Office (FCDO) or other regulatory authority
- There is no cover if you cannot travel or choose not to travel because the FCDO, or any other equivalent government body in another country advises against travel due to a pandemic
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AA breakdown cover Key benefits
Key exclusions
Key benefits
- Roadside Assistance
- At Home
- Provides cover within the UK, Channel Islands and the Isle of Man
- Cover for the account holder and eligible family members, not the vehicle
Key exclusions
- Does not include AA National Recovery, which would recover you / eligible family members to any single UK destination of choice. Under this cover if it is not possible to fix the vehicle at the roadside, you or your eligible family member will be recovered to a local repairer or the AA’s choice or a destination of the covered person’s choice provided it is no further
- There’s no cover for you/your eligible family member if you or they are involved in a road traffic accident and the AA will not recover your vehicle. The AA may be able to provide support in the event of an accident if you decide to use the AA Accident Assist service - see below
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mobile phone insurance Key benefits
Key exclusions
Key benefits
- One phone per account holder, maximum of two for joint accounts
- Repair or replacement phone up to a maximum value of £2,000 (including VAT) per claim
- Covers for loss, theft, damage or breakdown (including faults).
Key exclusions
- Excess of £100 is payable on all successful claims
- No more than 2 successful claims per account holder in any 12 month period
- If you make a valid claim for a replacement handset, you will receive a refurbished device which has been through a comprehensive checking process to ensure it’s in full working order
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home emergency cover Key benefits
Key exclusions
Key benefits
- Covers a sudden unexpected incident to your home which needs immediate action to:
- Make it safe or secure and avoid damage or more damage
- Make it fit to live in
- Restore electricity, gas or water services if they have totally failed
- Provides a qualified person chosen by us to deal with the emergency up to £250
Key exclusions
- This policy is to deal with ‘home emergencies’ needing immediate attention only and will cover costs up to a maximum of £250. It does not cover broken freezers for example.
- Covers a sudden unexpected incident to your home which needs immediate action to:
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