Before you cancel

We're sorry you're looking to leave us.

If you're cancelling due to a bereavement, or you need to talk to us, please call us so we can help.

If your policy starts with HAP, call us on 0345 604 5979.

If your policy starts with HBP, call us on 0345 604 8418.


Please note, if you have Home Emergency cover and your home insurance policy number starts with HAP, this is a separate policy provided by Allianz Assistance. If you’d like to cancel it, please call 0345 641 9756 or email

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Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.