Viewing your Bank of Scotland Share Dealing account in Internet Banking

We’re making it easier to view and access your Share Dealing account


What’s changed?

If you hold a Share Dealing account with us and are also registered for Internet Banking, you’ll now see a summary of your Share Dealing balance alongside your other accounts when you log in via a web browser.

This makes it easier for you to view and access your Share Dealing account and just as secure. The Share Dealing account summary is not available in the Bank of Scotland mobile banking app yet.

Why have we made this change?

We've listened to your feedback and introduced a single sign on for your Internet Banking and Share Dealing accounts. Now it’s easier and quicker to keep an eye on your investments.

What is Internet Banking?

By managing your bank accounts online you can transfer money between accounts, pay your bills, and view your recent transactions and current balance via your desktop, mobile or tablet. This is particularly useful if you hold more than one Bank of Scotland account.

Internet Banking is easy and safe, and you can use it when you want, where you want.

Register for Internet Banking

The new Share Dealing account summary has 5 features:

1. Your Share Dealing Personal Reference Number (PRN)
2. The total balance of all your Share Dealing accounts
3. Your total cash balance available to invest
4. Total securities (the amount you have invested in assets)

Please note: The values shown on your Share Dealing account summary are updated at the close of the business day and are not in real time. To get a real time balance click on your account summary and it will take you to your Share Dealing account.

If you have more than one Share Dealing account, a combined total of those accounts will be displayed in the account summary.

Share Dealing Account summary

Questions and answers

1. How do I access my Share Dealing account through Internet Banking?

  • Log in to your Internet Banking through your internet browser. The Share Dealing account summary isn’t available on the Bank of Scotland mobile app yet.

Internet Banking log in page
  • Click on the Share Dealing account summary. 

Log in on the Share Dealing account summary

2. Will I also be able to see my Share Dealing account in my mobile banking app?

We know that Share Dealing customers really want to access their accounts via the mobile banking app, and we’re working hard to make this happen as soon as possible. For now, Share Dealing accounts are accessible via Internet Banking in your desktop, mobile or tablet browser, or by going directly to the Share Dealing website.

3. Which investment accounts will I be able to see in Internet Banking?

The Share Dealing account summary will show you a combined view of all your Share Dealing accounts. This balance could include the following accounts:

  • Stocks and Shares ISA
  • Share Dealing Account
  • Self-Invested Personal Pension (SIPP)
  • ShareBuilder
  • Junior ISA (JISA)

4. What are the values that are shown on my Share Dealing account summary on Internet Banking?

We’ll show you the total value of cash and assets in your Share Dealing account. This value will be the total balance of your Share Dealing account(s) at the close of the previous business day.

To see the most up-to-date balance please click on “Log in” in your account summary and sign in to your Share Dealing account as you normally do.

If you have a joint account as well as a sole account you will see the total of all your balances.

5. I’ve forgotten my Internet Banking sign in details

If you're an existing Internet Banking customer, you can reset your password online. Simply go to the log in page, click on 'Forgotten your password?' and follow the on-screen instructions which explain the steps to follow. Remember these are different passwords to your Share Dealing log in details and you’ll need to reset your details via our Internet Banking website.

6. Can I still access my Share Dealing account through the existing Share Dealing website?

Yes, you’ll be able to sign in to your account through both the existing Share Dealing website and Internet Banking. You will need your Share Dealing log in details to do this.

7. I’m a new customer, why have I been sent a separate Share Dealing username and password to log in?

A separate Share Dealing username and password is provided when you open a Share Dealing account. You will need this username and password to activate your account.

Once your Share Dealing account is active, the easiest way to log in to your account is through Internet Banking.

8. What happens if I close the other Bank of Scotland accounts I hold with you?

You will still be able to access your Share Dealing account online through Internet banking or by going directly to the Bank of Scotland Share Dealing site.

9. I am worried that my Share Dealing account is no longer secure now that it is visible on my Internet Banking.

The security on your account isn't impacted by being visible alongside your other accounts. Due to customer feedback we have improved the ease of moving between your accounts. Sole accounts are only visible by the account holder.

Please avoid sharing your unique Internet Banking username and password with anyone else.

10. I hold a joint Share Dealing account. Will the other holder(s) be able to see my other accounts?

No. The other holder(s) can only see joint holding account(s). Sole accounts are only visible by the account holder. Please do not share your unique Internet Banking username and password with anyone else.

11. I hold a joint current/savings account. Will the other holder(s) be able to see my Share Dealing account?

No. The other holder(s) can only see joint holding account(s). Sole accounts are only visible by the account holder. Please do not share your unique Internet Banking username and password with anyone else.

12. I have a share dealing account but don't use the share dealing online service, why can I now see my share dealing account summary in Internet Banking?

If you have the Internet Banking service and don’t use the share dealing online service we will ask you if you want to change to a share dealing online user. If you agree to this then your account will be updated and you can benefit from reduced dealing charges and 24 hour online access.

13. If I am new to Internet Banking, how long will it take for my share dealing account to appear in Internet Banking?

Your Share Dealing account should be visible in Internet Banking within 1 working day of registering for Internet Banking.

14. Why can I see my Halifax Share Dealing account in my Bank of Scotland Internet Banking account?

This was a change made some time ago to enable customers to view their products online where the bank had changed their brand. This does not affect the security of any of your accounts and only you can see them.

Halifax and Bank of Scotland are part of Lloyds Banking Group and both brand Share Dealing Accounts are managed by Halifax Share Dealing Limited.

15. Why is my Share Dealing account summary showing the incorrect amount?

The balance displayed in your Share Dealing account summary is based on the previous business day, so it won’t reflect any changes you’ve made that day.

If you have more than one Share Dealing account it will show the total of those accounts.

16. Why is there more than one account summary showing for my Share Dealing accounts?

If more than one Share Dealing account summary appears in your Internet Banking, this is a known issue and we are working to fix it. This does not affect the security or management of your other Share Dealing accounts and you should be able to log in as normal if you want to manage your account.

17. Will there be any changes to how I transfer cash between my bank accounts and share dealing accounts?

No. You will be able to view and access your Share Dealing account from Internet Banking. Transfers to your Share Dealing account by debit card will continue to be immediate and transfers of cash to your current account will continue to take 3 working days.

18. How do I update my Stockbroking email address if it’s different from my Internet Banking email address?

To update your personal details, please visit the Internet Banking home page and click on ‘Your Profile’.

If your email address in Internet Banking is already set to the email address you would like to use for Stockbroking, then please let us know via Web Chat.

19. I have Power of Attorney on a Share Dealing account, why can’t I access the account?

Although you can see the new Share Dealing account in Internet Banking, you will not be able to access this due to restrictions on the account. If you wish to trade or check any account details you should call customer services on;

20. I have a share dealing account but I haven’t registered for online share dealing yet, what can I do?

Some customers may have a Share Dealing account but may not have registered to see their account online. To register for Share Dealing Online, simply click on the ‘Register an Existing Account’ link on the sign in page and follow the simple instructions.

21. How is my Share Dealing account covered under the FSCS scheme?

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). For further information about the compensation provided by the FSCS, refer to the FSCS website at www.fscs.org.uk/. You can also visit our Financial Services Compensation Scheme page for more details. Customers categorised as a retail client may be able to make a claim on this scheme if we default in our obligations to them. Compensation of up to 100% of the first £85,000 of assets held is available to eligible claimants.

This limit is applied to the aggregated total of any stock or cash held across the following brands which we administer:

  • Bank of Scotland Share Dealing
  • Halifax Share Dealing
  • Lloyds Bank Direct Investments
  • IWeb Share Dealing

For example, if you held an account with Bank of Scotland Share Dealing plus an account with IWeb Share Dealing, your holdings in both accounts would be aggregated together for the purposes of eligibility for the FSCS.

If you ask, we will send you a summary of your rights under the Financial Services Compensation Scheme. Further information can also be obtained from http://www.fscs.org.uk/.


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Viewing your share dealing account in online banking | Investing | Bank of Scotland

Bank of Scotland Share Dealing Service is operated by Halifax Share Dealing Limited. Halifax Share Dealing Limited. Registered in England and Wales no. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.