If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Mobile Banking from Bank of Scotland

Everyday banking on the go where you can:

  • Use the app wherever you want
  • Change your address
  • View pending transactions
  • Pay people
  • Log in securely using fingerprint or Face ID with a compatible device.
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Please note: For security reasons, you won’t be able to use your iOS or Android device if we think it’s been jailbroken or rooted. You can still access Internet Banking through your mobile browser.

We'll make sure it's you

Quickly and securely verify it’s you when shopping online and logging in to Internet Banking.

Maps

With a simple tap or click on your transactions you can see their location on a map.

Freeze card

Using the app you can freeze and restrict how your debit card is used, if you’ve misplaced it.

What you'll need to start

  • Device running a recent version of iOS or Android
  • Wi-Fi or 3G/4G data on your phone
  • Apple App Store or Google Play account
  • Internet Banking User ID and password
  • Up-to-date phone number registered with us

 

More about how you can add or update your phone number

Step by step guide to setting up the app

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Step 1

Download the app from the App Store or Google Play. Then open it once it’s ready.

 

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Step 2

If you already use Internet Banking, select ‘Log in’. If not, select ‘Register’ and follow our registration guide.

 

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Step 3

We’ll ask for your username and password. Use the same details you do for Internet Banking.

 

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Step 4

Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.

 

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Step 5

Now we’ll do a quick security check to make sure it’s you. Choose a number for us to call you on.

 

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Step 6

You’ll get a 4-digit code on your screen. Then we’ll call you on the number you chose.

 

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Step 7

When you answer the phone, we’ll ask you to read out the code or key it in using the numbers on your phone.

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All done!

That’s it, you’re up and running with the app.

 

What makes our app so secure?

Our Mobile Banking app has extra security technology built in. It keeps your details safe and private and means there are fewer ways for things to go wrong:

  • Express login - Log in securely and quickly with your fingerprint on compatible iPhone and Android devices, and with Face ID from iPhone X. If you prefer, you can also log on with just 3 characters from your memorable information.
  • Time-out - Set how long the app waits before logging off for security, so you can flip between apps when you need to.
  • Encryption - The app keeps your banking and personal details safe on your phone, at the bank and everywhere in between.

 

Want to know more?

If you still have some questions about our apps, security or anything else take a look at our FAQs.

Download our Mobile Banking app

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Image of Google Play Store

Please note: Our Mobile Banking app is supported by devices running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details.

If your phone has been subjected to unauthorised modifications (e.g. jailbroken or rooted) the app will not be compatible with your device.

Android/Google Play is a trademark of Google Inc. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. It may be unlawful to use some Internet and Mobile Banking services in some countries. Please check before you travel. Services may be affected by phone signal and functionality.

Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.