The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Mobile Banking from Bank of Scotland

Everyday banking on the go where you can:

  • Use the app wherever you want
  • Change your address
  • View pending transactions
  • Pay people
  • Log in securely using fingerprint or Face ID with a compatible device.

Please note: For security reasons, you won’t be able to use your iOS or Android device if we think it’s been jailbroken or rooted. You can still access Internet Banking through your mobile browser.

We'll make sure it's you

Quickly and securely verify it’s you when shopping online and logging in to Internet Banking.


With a simple tap or click on your transactions you can see their location on a map.

Freeze card

Using the app you can freeze and restrict how your debit card is used, if you’ve misplaced it.

What makes our app so secure?

Our Mobile Banking app has extra security technology built in. It keeps your details safe and private and means there are fewer ways for things to go wrong:

  • Express login - Log in securely and quickly with your fingerprint on compatible iPhone and Android devices, and with Face ID from iPhone X. If you prefer, you can also log on with just 3 characters from your memorable information.
  • Time-out - Set how long the app waits before logging off for security, so you can flip between apps when you need to.
  • Encryption - The app keeps your banking and personal details safe on your phone, at the bank and everywhere in between.


What you'll need to start

  • Device running a recent version of iOS or Anrdoid
  • Wi-Fi or 3G/4G data on your phone
  • Apple App Store or Google Play account
  • Internet Banking User ID and password
  • Up-to-date phone number registered with us

More about how you can add or update your phone number

How to register

1. Install the app

Download the latest version for your device from your local Google Play or Apple App Store.

2. Enter your details

Open the app and enter your Internet Banking login details when asked.

3. Confirm security code

Select a number for us to call you on. We'll give you a 4-digit security code. Tap it in and you'll be good to go.

Want to know more?

If you still have some questions about our apps, security or anything else take a look at our FAQs.

Download our Mobile Banking app

Please note: Our Mobile Banking app is supported by devices running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details.

If your phone has been subjected to unauthorised modifications (e.g. jailbroken or rooted) the app will not be compatible with your device.

Android/Google Play is a trademark of Google Inc. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. It may be unlawful to use some Internet and Mobile Banking services in some countries. Please check before you travel. Services may be affected by phone signal and functionality.

Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.