Please note: For security reasons, you won’t be able to use your iOS or Android device if we think it’s been jailbroken or rooted. You can still access Internet Banking through your mobile browser.
Step 1
Download the app from the App Store or Google Play. Then open it once it’s ready.
Step 2
If you already use Internet Banking, select ‘Log in’. If not, select ‘Register’ and follow our registration guide.
Step 3
We’ll ask for your username and password. Use the same details you do for Internet Banking.
Step 4
Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.
Step 5
Now we’ll do a quick security check to make sure it’s you. Choose a number for us to call you on.
Step 6
You’ll get a 4-digit code on your screen. Then we’ll call you on the number you chose.
Step 7
When you answer the phone, we’ll ask you to read out the code or key it in using the numbers on your phone.
All done!
That’s it, you’re up and running with the app.
Please note: Our Mobile Banking app is supported by devices running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details.
If your phone has been subjected to unauthorised modifications (e.g. jailbroken or rooted) the app will not be compatible with your device.
Android/Google Play is a trademark of Google Inc. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. It may be unlawful to use some Internet and Mobile Banking services in some countries. Please check before you travel. Services may be affected by phone signal and functionality.
Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.