Bereavement and investments

What you need to do

Tell us

Let us know who has died and send us the original death certificate or a copy. Copies can be sent to us by a registered solicitor. Or someone in branch can verify a copy for you with their ID and official branch stamp. 

Send by email to: stockbrokingbereavement@lloydsbanking.com

Or post to: Legal Department, Bank of Scotland Share Dealing, Lovell Park Road, Leeds, LS11NS.

Email us

Instruct us

Complete an Instruction or Authority Form. We’ll write to you to let you know the value of their Share Dealing account and send you the correct form.

For valuations up to £36,000 (or £50,000 in England) please complete a Small Estates & Indemnity Instruction Form (PDF, 60kb).

For valuations of more than £36,000, please complete an Executor Authority Form (PDF, 64kb). This will also require a Grant of Confirmation

Sell or transfer shares

Sell: If you’ve asked us to sell investments, we’ll aim to do this within 72 hours. A cheque for the funds will be sent to the executor named on the Executor Authority Form within 10 working days. 

Transfer: We’ll aim to transfer stock to another Bank of Scotland account within 10 working days. Withdrawing stock onto a certificate can take longer.

These time frames may change if additional information is required.

Please note:

You will be unable to transfer shares, withdraw available funds or the proceeds of a sale until the necessary identity and verification checks have been completed. Information about these verification checks can be found below and also in the bereavement guide that will be sent to you in the post.

We will attempt to complete these checks electronically, however if this isn’t possible, you’ll need to provide original or certified copies of documents from the below list. You will need to send us one document from the proof of identity list and one document from the proof of address list.

Get in touch

We’re here for you. For help and support, call our dedicated Bereavement Team on 0345 606 1188 between 8am-5pm, Monday to Friday. Or +44 (0) 113 292 0805 if you’re calling from abroad.  

Information you might need

  • Before the shares or funds can be released, we’ll need to carry out some identity checks. We usually complete these electronically. But if that’s not possible, we’ll ask you to send us original documentation. You’ll need one document from the proof of identity list and one document from the proof of address list.

    We’ll also send you a Bereavement Guide in the post. This will have information on identity checks and verification. 

     

  • We can accept either of the following;

    • A valid UK/EU/EEA Passport
    • UK photo driving license

     

  • A utility bill dated within the last 6 months, or a Council tax demand letter or statement dated within the last 12 months.

    You can also use the following for either proof of identity or proof of address, but not both.

    • UK photo driving licence or full paper driving licence.
    • EU/EEA driving licence with photograph and signature, issued by a member state of the EU/EEA.
    • Northern Ireland voters card.
    • EEA or equivalent jurisdiction National Identity Card with photograph and signature.
    • UK Benefits or State Pension Notification letter dated within the last 12 months. This must be from an official source.
    • HM Revenue and Customs Tax Notification, such as a statement of account, issued within the last 12 months. We cannot accept P45s or P60s.
    • UK Blue Disabled Drivers Pass with photo, name, signature, expiry date and issuer details.
    • Biometric Residence Permit issued by Home Office.
    • Mortgage statement issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated within the last 12 months.
    • Bank or Building Society Statement. This must be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated showing transactions within the last 6 months.
    • Firearms certificate.
    • Passport Card (Ireland).
    • UK Military card (known as MOD90). Only acceptable for current serving personnel.

     

  • Share dealing fees

    Dealing commission per stock (sales only): £9.50 per online trade (UK trades only)

    International online trades (sales only): no dealing commission is charged. FX rates still apply.

    £25 - Withdrawal of stock onto a certificate.

    If there are funds in their share dealing account, these can be used to pay any fees and charges. If there are not enough funds in the account, we’ll contact the executor or administrator by post and request a cheque.

    How to pay

    To pay share dealing fees by cheque, please make it payable to Bank of Scotland Share Dealing and post to: Legal Department, Bank of Scotland Share Dealing, Lovell Park Road, Leeds, LS11NS.

     

  • If you’re named the executor-nominate or dative in the will (also known as the executor or administrator in England), you may have to organise the following:

    • Registration of the death
    • The funeral service
    • Paying urgent expenses i.e. funeral costs
    • Obtaining legal documents (grants)
    • Informing financial organisations such as banks, pensions and insurance companies
    • Listing the assets and liabilities of the estate
    • Paying any tax liabilities i.e. inheritance tax
    • Appointing trustees if required for beneficiaries of the will
    • Grant of Confirmation


    For more help and guidance, visit our dedicated Bereavement Support page.  

     

  • In Scotland, a small estate is one that has been valued at less than £36,000. These estates can be dealt with by private individuals, such as family members. If the estate is larger than £36,000 and, especially if a property is involved, we recommend the use of a solicitor.

    For this you’ll need a Grant of Confirmation (what is known in England as a grant of probate).

    You can get support with forms and applications for a Grant of Confirmation from the Sheriff Clark’s office, and there’s more information on the Scottish Courts Government website

     

  • Here we explain the language and legal phrasing in a little more detail to help you.

    Assets
    Any property or possession which has a cash value.

    Confirmation
    The laws relating to inheritance and property in Scotland are very different to other parts of the United Kingdom (apart from the taxes that need to be paid on estates). In England this is called probate, in Scotland this is called ‘confirmation’.

    In Scotland, a ‘small estate’ is classed as an estate with a total value of less than £36,000. These can be dealt with by private individuals (such as yourself or family members), although the requirement for confirmation is decided by the company you are dealing with.

    If you need some more support then the staff at the Sheriff Clerk’s office will be able to help personal applicants with the necessary forms and confirmation once all the information needed has been gathered.

    If the estate is larger than £36,000 and, especially if a property is involved, we recommend the use of a solicitor.

    Current valuation
    A document which confirms the value of the remaining cash and/or stock held within the account at the time of death. The valuation will help the executor to determine if a Grant of Confirmation (in the UK this is called a Grant of Probate) or Small Estates Form (PDF, 60kb) is required.

    Death certificate
    A certified copy of the entry made in the Death Register. For a fee, the registrar will be able to provide a number of certified copies to save time when you’re registering claims with various companies.

    Distribution of assets
    Distribution of the assets refers to the process of selling assets held within a share dealing account as instructed by the named executor of the account. It can also refer to the executor’s choice to transfer assets held to an account in their own name or the withdrawal of assets onto a certificate.

    Executor / administrator
    As executor-nominate or dative (executor or administrator in UK) you may have responsibility for one or more of the following:

    • Registration of the death
    • Arranging the funeral service
    • Paying urgent expenses i.e. funeral costs
    • Obtaining legal documents (grants)
    • Informing financial organisations such as banks, insurance companies, pensions
    • Listing all the assets and liabilities of the estate
    • Paying any tax liabilities i.e. inheritance tax
    • Appointing trustees if required for beneficiaries of the will

    Grant of Probate
    In England, a grant of probate is an official document issued by the Probate Registry which the executors may need to administer the estate. This document will only be issued once the Probate Registry has received the necessary application forms from the named executor, the will’s validity has been checked, and any owed taxes are paid.

    If the estate is small, or if it’s held in joint names and passes automatically to the surviving owner (as is often the case with married couples), you may not need to apply for probate.

    If there’s a will, you’ll need to get a Grant of Probate; if there isn’t a will, you’ll need to get Letters of Administration (in Scotland this is called a Grant of Confirmation).

    Rules of intestacy
    When a person dies without leaving a will they are described as dying intestate. Certain legal rules called the intestacy rules will determine how the person’s estate is distributed.

    Trade
    A deal to buy or sell an investment such as shares.

     

  • Once we’ve received the death certificate we will update the account and issue a letter to the account’s registered address requesting a Grant of Probate (in Scotland this is called a Certificate of Confirmation) or an Executor Authority Form.

    This letter will include:

    • a valuation of the account
    • an Executor/Administration Instruction Form

     

  • If the share dealing account(s) are valued at less than £50,000 (or £36,000 in Scotland)

    If the total value of the share dealing account(s) at date of death was less than £50,000 please download the Executor Authority Form – Small Estates Declaration & Indemnity (PDF, 60kb). This will allow the primary executor to settle the estate once the Grant of Confirmation (in the UK this is called a Grant of Probate) has been registered with us.

    If the total value of the share dealing account(s) at date of death was less than £50,000 and a Grant of Confirmation (in the UK this is called a Grant of Probate) is not being obtained we can also accept the above form. The Small Estates Declaration & Indemnity section will need to be signed. Please note if the value of the estate at the date of death is more than £5,000 then the Small Estates Declaration would need to be countersigned by a solicitor.

    Please note that in Scotland, a small estate is classed as an estate with a total value of less than £36,000. Confirmation from the court will be required if the estate is valued above this amount.

    Further information can be found on the Scottish Courts Government Website.

    If the share dealing account(s) are valued at over £50,000 (or £36,000 in Scotland)

    Once we’ve received the death certificate we will update the account and issue a letter to the personal representative requesting a Grant of Probate (in Scotland this is called a Certificate of Confirmation). This letter will include a valuation of the account and an Executor Authority Form.

    Once we’ve received an Executor Authority Form (PDF, 65kb) and an original/certified copy of the Grant of Probate (in Scotland this is called a Certificate of Confirmation) we will carry out the requested instructions. We’ll arrange for all correspondence to be issued to the address of the named executor.

     

  • If you’ve requested for us to sell the investments

    This will usually be done within 72 hours of receiving the instruction form. Upon settlement in the market we will arrange for the money to be sent by cheque to the executor named on the executor authority form within 10 working days. Please note this may take longer where additional information is required.

    If you’ve requested for us to transfer the investments

    If you have sent a request to transfer stock to another Bank of Scotland account, this usually takes up to 10 working days to complete. Withdrawing stock onto a certificate can take considerably longer. Please note this may take longer where additional information is required.

     

Additional support

Bereavement Guides

You can find more information in our helpful guides.

More help and advice

For more help with the money side of things, like closing accounts and paying for a funeral, visit our bereavement page. 

Bereavement support 

 

Useful links

Contact us

Bank of Scotland Share Dealing Service is operated by Halifax Share Dealing Limited. Registered in England and Wales No. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.