You can use our Web Chat service to 'chat' directly to a member of our Customer Relations Team who will be able to assist you with any brief queries whilst you remain connected to the internet.
For account specific questions, log in to your share dealing account to access our secure web chat service - please note we are unable to update debit card details or place/amend a deal or TradePlan via our secure web chat service.
Available Monday to Friday, 8am - 8pm; Saturday 9am - 1pm (closed English Bank Holidays).
Use the SignVideo service
If you are a user of British Sign Language (BSL), the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.
Bank of Scotland Share Dealing Service is operated by Halifax Share Dealing Limited. Halifax Share Dealing Limited. Registered in England and Wales no. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.