Contact us

If you have any queries about your investment please call one of our specialist teams.

Managing investments purchased in branch

0345 835 7375

(Mon-Fri 8am-6pm, Sat 9am-12.30pm)

Queries on Investments purchased online

0345 835 5727

(Mon–Fri 8am-5pm, Sat 9am-1pm)

Halifax Financial Services

(Stakeholder Pension Plan and Guaranteed Investment Plan)

0345 030 6244

(Mon-Fri 8am-6pm, Sat 9am-1pm)

Bank of Scotland Share Dealing

(Bank of Scotland Self-Select Stocks & Shares ISA and Junior ISA)

0345 606 1188

(Mon-Fri 8am-9:15pm, Sat 9am-1pm)

Child Trust Fund

0345 609 0064

(Mon-Fri 8am-6pm)


If you want to make a complaint, please call us on one of the numbers above. Or alternatively, choose the complaint option on our online comments, queries and complaints form. The form shouldn't take you too long to complete and one of our colleagues will call you back as soon as possible.

We will strive to resolve your complaint to your satisfaction. However, if you are not happy with how your complaint is resolved, you may be able to ask the Financial Ombudsman Service to look at your case for free. They can be contacted at, via the Financial Ombudsman Service website or on 0800 023 4567. Alternatively, they can be contacted in writing at Exchange Tower, London, E14 9SR.

If you purchased your investment online, you can also complain through the European dispute resolution platform. You can do this through the Your Europe Portal (you will leave the Bank of Scotland website).

Understand the risks

Please remember that the value of an investment and the income from it can go down as well as up and you may get back less than you invested.

If you are in any doubt about making your own investment decisions we recommend you seek advice from a suitably qualified financial adviser.

Financial advice

You can take advantage of a range of financial advice and planning solutions if you have at least £100,000 of savings, investments and/or personal pensions or a sole income of at least £100,000 per annum.