Go paper-free
Amend paper-free preferences for your statements and correspondence.
Set up, change or cancel a standing order
You can do this online
Standing orders let you regularly send money to another account.
- Set up a standing order for up to £25,000 using your phone, tablet or web browser.
- See a list of regular payments in our app or online banking.
- Make changes to or cancel your standing orders at any time.
How to do it
We'll take it step by step.
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- Log in, select your account and then the 3-dot menu.
- Select ’Regular Payments’. This will open a list of all your regular payments.
- Then select ’Set up a standing order’. Or to change an existing one, select it and choose either the ‘Amend’ or ‘Delete’ button.
- Follow the on-screen instructions.
- Confirm you want to go ahead.
- We may ask you to enter your password.
- All done – you’ll see a message to confirm you’ve set up a standing order or changed it.
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- Log in and select ’More actions’ from your account.
- Select ’Direct debits and standing orders’. Then choose ’Set up a standing order’ or ‘Manage standing orders’.
- To create a new standing order, follow the instructions and enter the payment details. Check the details are right. Then select ’Confirm standing order’ to go ahead.
- Or find the standing order you want to change. Then select the ’Amend’ button next to it to change the payment details or ’Delete’ to cancel it. Confirm you want to go ahead.
- All done – you’ll see a message to confirm you’ve set up a standing order or changed it.
Getting started online
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If you're not registered for online banking, you can call us. If you prefer to bank in person, there’s a range of services in your local area.
A look at the details
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Standing orders are usually processed on the same day they are set up. Allow 3 to 5 working days for the money to reach the recipient.
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First, check your account to see if the money has already been returned.
If it has, you can resend the payment with the right details.
If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly.
If you don’t know them, if you don’t want to contact them or if the account you paid is closed, call us.
We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.
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We don’t process standing orders on a weekend or bank holiday. If a standing order payment is due on a non-working day, we’ll make it on the next working day.
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It’s best to make sure you have enough funds in the account for your standing order at least a day before the scheduled payment date.
This gives you the chance to put extra money into your account.
You need to pay in money that can be used straight away. So you could transfer money from another personal account you have with us or pay in cash in branch.
If you don’t have enough money in your account at that time, we'll try again after 2.30pm the same day. If there still isn't enough money in your account at 2.30pm, we'll try one last time on the next working day. Then we'll reject the payment.
When this happens, your standing order stops until the next scheduled payment.
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