Go paper-free
Amend paper-free preferences for your statements and correspondence.
Set up a standing order
You can do this online
- Set up a standing order for up to £25,000 using your phone, tablet or web browser.
- Choose how often and when you want to send the money.
- It’s easy to change or cancel.
How to do it
We'll take it step by step.
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- Log in and select More actions from your account.
- Select Direct Debits & standing orders. Then choose Set up a standing order.
- Select who to pay. This can be one of your own accounts, someone you’ve paid before, or someone new.
- Enter an amount and a reference, if you have one.
- Choose how often to make the payment, as well as when it should start and finish. Then select Continue.
- Check the details are right. Then select Confirm standing order to go ahead.
- All done – you’ll see a message to confirm you’ve set up a standing order.
- Log in, choose the account and then select the three-dot menu.
- Select Regular Payments. Then choose Set up a standing order.
- Select who to pay. This can be one of your own accounts, someone you’ve paid before, or someone new.
- Enter an amount and select Make a standing order.
- Choose how often to make the payment, as well as when it should start and finish.
- Select Continue. Check the details are right, then choose Confirm. We may ask you to enter your password.
- All done – you’ll see a message to confirm you’ve set up a standing order.
Getting started online
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If you're not registered for Internet Banking, you can call us. If you prefer to bank in person, there’s a range of services in your local area.
A look at the details
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Types of regular payment
- Direct Debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
- You can view and manage them in the app or Internet Banking.
Regular payment type
What it is
Used for things like
See these guides
Regular payment type
Direct Debit
What it is
- Lets a company take money from your account.
- The amount can go up or down depending on how large the bill is.
Used for things like
- Utility bills
- Gym memberships
- Mobile phone contracts
See these guides
Regular payment type
Standing order
What it is
- Lets you send a set amount of money to another account.
- You control the amount of money you send.
Used for things like
- Moving money to a savings account
- Paying someone in your family
See these guides
Regular payment type
Subscription payment
What it is
- Lets a company charge your debit or credit card.
- The amount can be the same each time, or can go up and down.
Used for things like
- Music and video streaming
- Food memberships
See these guides
View, cancel or block a subscription (app only)
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Standing orders are usually processed on the same day they are set up. Allow three to five working days for the money to reach the recipient.
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If you don’t have enough money in your account to pay a standing order, your bank may refuse to pay it. When this happens, your standing order stops until the next scheduled payment.
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First, check your account to see if the money has already been returned.
If it has, you can resend the payment with the right details.
If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly.
If you don’t know them, if you don’t want to contact them or if the account you paid is closed, call us.
We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.
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We don’t process standing orders on a weekend or bank holiday. If a standing order payment is due on a non-working day, we’ll make it on the next working day.
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It’s best to make sure you have enough funds in the account for your standing order at least a day before the scheduled payment date.
This gives you the chance to put extra money into your account.
The money you pay in needs to be available to use straight away. So you could transfer money from another personal account you have with us or pay in cash in branch.
If you don’t have enough money in your account at that time, we'll try again after 2.30pm the same day. If there still isn't enough money in your account at 2.30pm, we'll try one last time on the next working day. Then we'll reject the payment.
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