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Pay someone again
You can do this online
- You can send up to a total of £25,000 online everyday.
- Most payments are sent within two hours.
- Keep track of your daily limit using the 'payment limits' link.
How to do it
We'll take it step by step.
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- Log in and select Payments and transfers from your account.
- Choose Select account or recipient. This brings up a list of people and companies you've paid before.
- Choose the name of the person or company you want to pay.
- Enter the amount, reference and date you want to make the payment. Then select Continue.
- Check the details. Then select Make payment.
- All done. You've made the payment and can pay them again anytime.
- Log in and select Pay & transfer from your account.
- Select Choose who to pay.
- Select the name of the person or company you want to pay from the list.
- Enter the amount, reference and date you want to make the payment. Then select Continue.
- Check the details. Then select Confirm to make the payment.
- All done. You've made the payment and can pay them again anytime.
Getting started online
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You can also visit us in branch, or if you’d prefer to speak with someone on the phone, give us a call.
We will always have lower payment limits when you call us.
A look at the details
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Find out how much you can send on our payment limits page.
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First, check your account to see if the money has already been returned.
If it has, you can resend the payment with the right details.
If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly.
If you don't know them or don’t want to contact them, call us on 0345 721 3141 (+44 131 339 2573 from overseas), 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.
We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.
