We’re here to help if you’ve had a problem with a transaction on your card. Maybe there’s something wrong with what you’ve bought. Or perhaps you’re still being charged for a service you no longer use.
Message us
When you’re logged in to our Mobile Banking app, you can use our Internet Banking instant chat service – it’s the best way to get answers quickly.
Current Accounts
Our telephone banking lines are open 7am – 11pm, seven days a week.
Call us on 0345 266 8620 or +44 173 357 4121 if you’re calling from outside the UK.
Credit Cards
Let us know about a card payment or purchase that doesn’t seem right. Raise a dispute online.