If your debit card is lost or stolen you can report it and request a replacement online if you are registered for Internet Banking or through your Bank of Scotland Mobile Banking app.
If there is a problem with your debit card or PIN, you can report it and request a replacement through Internet Banking or through the Bank of Scotland Mobile Banking app.
If a payment has been taken incorrectly from your account we may be able to help.
Learn about what we do to help keep your money secure and see what you can do to minimise the risk of fraud.
Earn up to 15% cashback with Everyday Offers and the chance to win one of your purchases back up to the value of £500 on a monthly basis with ‘It's on Us’.
You need to be registered for Internet Banking to activate and use Everyday Offers1.
As long as you are in credit, whenever you spend on your debit card, the difference will be rounded up to the nearest pound and moved into your savings account.
You need to be registered for Internet Banking to activate and use Save the Change®2.
Whether it’s grabbing a bite to eat or booking this year’s sunny break, your Visa debit card is the easy way to pay.
Withdraw money from any cash machine that shows the LINK or VISA sign.
You can use your VISA debit card for purchases and to withdraw cash at ATMs when you go abroad, just look for the VISA symbol. Your Bank of Scotland debit card offers the following benefits:
Charges will apply for using your VISA debit card abroad. For more information on charges, visit our travel section.
If you are planning to go abroad and use your debit card, remember to tell us. We always look out for unusual activity on your debit card, so by letting us know your travel plans, we will expect to see international spending on your account.
If you have a hearing or a speech impairment you can use Textphone on 03457 32 34 36. Lines are open Monday to Friday, 9.00am - 5.30pm.
It’s also a good idea to save our overseas number (+44 (0) 1313 392 573) on your mobile in case you need to get in touch with us3. To use your Visa debit card hassle free when you go abroad make sure we hold your up-to-date mobile or best contact number4.