Your Credit Score
Thinking about applying for credit? Check Your Credit Score for free, with no impact on your credit file.
Everyday banking
Online services & more
Everyday banking
Everyday banking
Mobile Banking app
Profile & settings
Card & PIN services
Payments & transfers
Statements & transactions
Help & security
We're here for you
Help & security
Help & security
Money management
Life events
Difficult times
Bank accounts
Accounts & services
Bank accounts
Bank accounts
Travel services
Features & support
Already bank with us?
Borrowing
Cards, loans & car finance
Borrowing
Borrowing
Features & support
Already borrowing with us?
Thinking about applying for credit? Check Your Credit Score for free, with no impact on your credit file.
Mortgages
Accounts & calculators
Mortgages
Mortgages
Mortgage calculators & tools
Features & support
Already with us?
Existing Halifax mortgage customers
Existing Bank of Scotland mortgage
Worried about paying your mortgage? We have various ways that we can help you.
Savings
Accounts & ISAs
Savings
Savings accounts
Savings
Features & support
Already saving with us?
Existing customers
Investing
Pensions & investments
Investing
Investing
ETF Quicklist
Investing
Pensions and retirement
Investing
Wealth management
Guides and support
Already investing with us?
Start your investment journey with free regular investing and our ETF Quicklist.
Insurance
Home, life & car
Insurance
View all insurance products
Insurance
Insurance
Other insurance
Already insured with us?
Support for existing customers
You can’t predict the future, but you can protect the people you love.
By calling us from our app you will already be logged in and verified, so there is no need to remember any passwords.
Scan to download
Here are some useful links for the most popular queries:
Select 'Support' from the bottom menu or use the search bar at the top and enter 'Call us'.
To call through the app, you must be calling from the mobile phone number registered with us. If it's incorrect, you can change your mobile number online.
Select 'Call us'. You'll then need to pick what type of query you have from the four options. These are 'Your accounts', 'New product enquiries', 'Internet Banking' and 'Other banking query'.
Check the correct options have been picked, then select 'Call us'. You will then be connected to a friendly adviser who will know it's you and be ready to help.