Making a claim and managing your policy
Due to the coronavirus pandemic it is taking us a very long time to answer customer calls. Please use the below guidance to get in touch with us. This will allow us to answer the phone to the most vulnerable customers more quickly.
Please get in touch using the links below. For all requests sent by e-mail, we'll need your name, address, policy reference number, contact number and reason for your request.
If you’ve received your renewal letter and you want to discuss your price, level or cover or for anything else, please use our general enquiries from
If you’re experiencing financial difficulties, we may be able to offer your support such as reviewing your policy cover or offer a short payment holiday. Please contact us using the general enquiries form or call us on 0345 1221511. Please note this number is a dedicated line for customers in financial difficulties. For any other queries please use the forms or contact us using the numbers below.