The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Help

Support for customers impacted by coronavirus (COVID-19)

As the impact of coronavirus is felt across the UK, we understand many of our Home Insurance customers have concerns about how it could affect their Home Insurance policy.  

Due to the challenging times we’re all experiencing, our call waiting times may be longer than usual but we will answer your call as soon as we can. So that we can support those in the most vulnerable situations, we ask that you only call if your enquiry is urgent.

In the meantime, your peace of mind is still our top priority. So, we’ve put in place some frequently asked questions to support you.

Read our FAQs on coronavirus

Make a claim

If you need to make a claim get in touch with us straight away. If possible have the first 3 digits of your policy number to hand to help you choose the right phone number.

Make a claimon your home insurance policy.

Weather zone

We’ve put together lots of useful information about what to do if you are, or think you might be affected by severe weather.

Find out moreabout what to do if you think you might be affected by severe weather.

Common enquiries

The answers to your questions about our Bank of Scotland Home Insurance (HAP) policy.

Find out moreabout our Bank of Scotland Home Insurance (HAP) policy.

Glossary

Are you confused by some terms? This glossary should help you understand the words we use.

Look at the glossaryfor term definitions.

Policy documents

Take a look at your policy documents. You'll need to know the first 3 digits of your policy number to find the right document.

View policy documents

Bank of Scotland plc is registered in Scotland No.SC327000.Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration no. 169628.