We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking.

Help

Make a claim

If you need to make a claim get in touch with us straight away. If possible have the first 3 digits of your policy number to hand to help you choose the right phone number.

Make a claimon your home insurance policy.

Weather zone

We’ve put together lots of useful information about what to do if you are, or think you might be affected by severe weather.

Weather zoneabout what to do if you think you might be affected by severe weather.

Common enquiries

The answers to your questions about our Bank of Scotland Home Insurance (HAP) policy.

Common enquiriesabout our Bank of Scotland Home Insurance (HAP) policy.

Glossary

Are you confused by some terms? This glossary should help you understand the words we use.

Look at the glossaryfor term definitions.

Policy documents

Take a look at your policy documents. You'll need to know the first 3 digits of your policy number to find the right document.

View policy documents

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.