Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call times are much longer than usual.
So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.
We have set up a dedicated phone number for customers aged 70 and over. You can find the number in either the letter or email we sent, or from one of our colleagues in branch. If you’re a nominated trusted person you can also ask for the number in branch.
You can still use our online and mobile banking services.
Whether you’re an existing customer or new to Bank of Scotland, our telephone numbers are listed here so you know exactly who to call. You can talk to us about your existing accounts or find out more about our range of products and how to apply. We do recommend that if you can, you use our online services as call times are longer than usual due to Covid-19.
Please note: Calls to 03 numbers are charged at no more than local rate.
To find a telephone number and opening hours, simply select from the list below the product or service you’d like to talk to us about.
Alternatively, call us direct from your Mobile Banking app. As you’re already securely logged in, there's no need to remember any passwords. Learn more about calling from the app
Please note: If you are looking for Business Banking services, you can view our Business Banking contact numbers.
|
Telephone number |
Opening hours |
|---|---|
Telephone numberBank Account Enquiries If you're calling from abroad you can call us on +44 (0) 1313 37 42 18. |
Opening hoursExisting customers New customers |
Telephone numberArranged overdraft referrals |
Opening hoursMon-Fri: 9am–7pm |
|
Telephone number |
Opening hours |
|---|---|
Telephone numberCustomer Services If you're calling from abroad you can call us on +44 (0) 1313 37 76 86. |
Opening hoursExisting customers New customers |
|
Telephone number |
Opening hours |
|---|---|
Telephone numberGeneral Credit Card Service Queries If you're calling from abroad you can call us on +44 (0) 173 357 4121. |
Opening hours7am - 11pm, seven days a week |
Telephone numberTo apply or discuss application queries Some credit card offers shown on our site may only be available if you apply online. |
Opening hoursMon-Fri: 8am-10pm |
Telephone numberRepayment Cover |
Opening hoursMon-Fri: 8am-10pm |
Telephone numberCard Care |
Opening hours24 hours a day, seven days a week |
|
Telephone number |
Opening hours |
|---|---|
Telephone number |
Opening hoursMon-Fri: 8am-8pm |
|
Telephone number |
Opening hours |
|---|---|
Telephone numberCustomers with agreements beginning with "100", "77" or "7/" |
Opening hoursMon-Sun: 8am-10pm |
Telephone numberCustomers with agreements beginning with "84" or "15" 0345 744 4455 - Option 2, then option 2 |
Opening hoursMon-Fri: 8am-8pm |
Telephone numberBank of Scotland customers wanting to apply for a new loan:If you hold a Bank of Scotland bank account, call us on If you have a credit card, mortgage or existing loan with us, call us on |
Opening hoursMon-Sun: 8am-10pm |
|
Telephone number |
Opening hours |
|---|---|
Telephone number |
Opening hoursLines are open from 9am – 5pm Monday – Friday, 9am – 1pm on Saturdays and closed on Sundays. |
|
Telephone number |
Opening hours |
|---|---|
Telephone numberHome Insurance New Customer’s |
Opening hoursNew enquires and applications |
Telephone numberStruggling to pay for your home insurance? |
Opening hoursMon-Fri: 8am - 6pm Sat: 9am - 1pm |
Telephone numberExisting Home Insurance Customers Claims/General Enquiries
|
Opening hoursGeneral enquiries, renewals and making a claim: |
|
Telephone number |
Opening hours |
|---|---|
Telephone numberNew customers: 0330 018 2884 |
Opening hoursMonday-Friday 8am-8pm, |
Telephone numberExisting Customers: 0330 018 4175 |
Opening hoursMonday-Friday 8am-8pm, |
Telephone numberCar insurance claims: 0330 018 5561 |
Opening hours24 hours a day, 7 days a week |
Telephone numberRAC Breakdown Cover: 0330 159 0978 |
Opening hours24 hours a day, 7 days a week |
Telephone numberWindscreen glass repairer: 0330 018 4174 |
Opening hours24 hours a day, 7 days a week |
Telephone numberKeycare cover: 0345 075 6187 |
Opening hours24 hours a day, 7 days a week |
|
Telephone number |
Opening hours |
|---|---|
Telephone number |
Opening hoursAvailable Monday – Friday 8am to 9pm |
Telephone numberInvestments purchased in branch only |
Opening hoursMon-Fri 8am-6pm |
Telephone numberOnline Investments |
Opening hoursMon – Fri: 8am - 5pm (Closed weekends and English Bank Holidays) |
|
Telephone number |
Opening hours |
|---|---|
Telephone numberHelp with an Online Travel Money Order |
Opening hoursMon-Fri 8am-6pm |
Telephone numberOrder Travel Money by phone |
Opening hours24 hours a day, seven days a week |
|
Telephone number |
Opening hours |
|---|---|
Telephone numberIf you're calling from abroad you can call us on +44 (0) 113 279 8302. Before calling us, try using the Internet Banking Help page. You may find the answer to your enquiry on our site without needing to call us. |
Opening hours24 hours a day, seven days a week |
|
Telephone number |
Opening hours |
|---|---|
Telephone numberReport a bereavement If you're calling from abroad you can call us on +44 (0) 131 278 3705. |
Opening hours8am - 8pm, seven days a week |
|
Telephone number |
Opening hours |
|---|---|
Telephone numberIf you're calling from abroad, you can call us on: +44 (0) 131 454 1605 Alternatively, you can report your card lost or stolen if you are registered for Internet Banking. Simply log in and complete our online form. |
Opening hours24 hours a day, seven days a week |
|
Telephone number |
Opening hours |
|---|---|
Telephone numberTo request a replacement debit card or PIN: If you are calling from abroad you can call us on +44 (0) 1313 37 42 18. To request a replacement credit card or PIN: If you are calling from abroad you can call us on +44 (0) 173 357 4121. Alternatively, if you are registered for Internet Banking you can log on and request a replacement Card or PIN online. |
Opening hours24 hours a day, seven days a week |
|
Telephone number |
Opening hours |
|---|---|
Telephone numberFor enquiries on all products and services For advice on using our Internet Banking service |
Opening hours7am - 11pm, seven days a week |
We value your call and to ensure that we connect you to the right person who can deal with your enquiry quickly, your call will initially be answered by a simple to follow automated service.
You can also visit us in branch. Use our branch finder tool to locate your nearest Bank of Scotland branch.