Contact us
Whether you’re an existing customer or new to Bank of Scotland, our telephone numbers are listed here so you know exactly who to call. You can talk to us about your existing accounts or find out more about our range of products and how to apply. We do recommend that if you can, you use our online services as call times are longer than usual due to Covid-19.
Please note: Calls to 03 numbers are charged at no more than local rate.
To find a telephone number and opening hours, simply select from the list below the product or service you’d like to talk to us about.
Alternatively, call us direct from your Mobile Banking app. As you’re already securely logged in, there's no need to remember any passwords. Learn more about calling from the app
- Bank Accounts and Arranged Overdrafts
- Savings
- Credit Cards
- Mortgages
- Personal Loans
- Car Finance
- Insurance
- Investing
- Travel Money
- Online Helpdesk
- Bereavement help and advice
- Lost or stolen cards
- Replacement cards and PINs
- Calling us from abroad
Please note: If you are looking for Business Banking services, you can view our Business Banking contact numbers.
Bank Accounts and Arranged Overdrafts - View a range of our bank accounts
Telephone number |
Opening hours |
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Telephone numberBank Account Enquiries If you're calling from abroad you can call us on +44 (0) 1313 37 42 18. |
Opening hoursExisting customers New customers |
Telephone numberArranged overdraft referrals |
Opening hoursLines are open 9am – 6pm Monday – Saturday |
Savings (including cash ISAs) - view a range of our savings
Telephone number |
Opening hours |
---|---|
Telephone numberCustomer Services If you're calling from abroad you can call us on +44 (0) 1313 37 76 86. |
Opening hoursExisting customers New customers |
Credit Cards - view a range of our credit cards
Telephone number |
Opening hours |
---|---|
Telephone numberGeneral Credit Card Service Queries If you're calling from abroad you can call us on +44 (0) 173 357 4121. |
Opening hoursLines are open 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week. |
Telephone numberTo apply or discuss application queries Some credit card offers shown on our site may only be available if you apply online. |
Opening hoursLine are open 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week. |
Telephone numberRepayment Cover |
Opening hoursLines are open 9am – 6pm |
Telephone numberCard Care |
Opening hours24 hours a day, seven days a week |
Telephone number |
Opening hours |
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Telephone number |
Opening hoursMon-Fri: 8am-8pm |
Telephone number |
Opening hours |
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Telephone numberCustomers with agreements beginning with "100", "77" or "7/" |
Opening hoursMon-Sun: 8am-10pm |
Telephone numberCustomers with agreements beginning with "84" or "15" 0345 744 4455 - Option 2, then option 2 |
Opening hoursLines are open 9am – 6pm |
Telephone numberBank of Scotland customers wanting to apply for a new loan: If you are a Bank of Scotland customer wanting to apply for a new loan, call us on 0345 604 7291. |
Opening hoursMon-Sun: 8am-10pm |
Car finance |
Telephone number |
Opening hours |
---|---|---|
Car financeSpeak to us about your application |
Telephone number |
Opening hoursMon–Fri: 9am–5pm |
Car financeExisting customers |
Telephone number |
Opening hoursMon-Fri: 8:30am-6pm |
Home Insurance
Telephone number |
Opening hours |
---|---|
Telephone numberGet a quote 0345 850 1301 to get a quote or switch your home insurance. You can also get a quote online |
Opening hoursMon-Fri: 8am-6pm |
Telephone numberMake a claim Make a new claim or get an update on a claim you've made. 0345 604 6714 if your policy starts with HBP. 0345 300 5180 if your policy starts with HAP. 0345 604 6535 for all other policies You can also make a claim online. |
Opening hoursMon-Fri: 8am - 6pm. Sat: 9am - 1pm. |
Telephone numberStruggling to pay |
Opening hoursMon-Fri: 8am - 6pm Sat: 9am - 1pm |
Telephone numberHome Emergency helpline.
0345 300 1821 if your policy starts with HBP. 0345 300 2238 if your policy starts with HAP and started or renewed on or after 24/09/2021. 0345 300 0180 if your policy starts with HAP which started or renewed before 24/09/2021. 0800 028 0732 if your policy starts with HDA or HIA. 0345 602 7309 for all other policies. |
Opening hours24 hours a day |
Telephone numberManage your policy
Cancel your policy 0345 604 6714 if your policy starts with HBP. 0345 300 5180 if your policy starts with HAP. 0345 604 6535 for all other policies. You can also cancel your policy online.
Renew your policy 0345 604 6714 if your policy starts with HBP. 0345 300 5180 if your policy starts with HAP. 0345 604 6535 for all other policies.
Check something or update your policy To ask a question or tell us if something has changed what will affect your policy. 0345 604 6714 if your policy starts with HBP. 0345 300 5180 if your policy starts with HAP. 0345 604 6535 for all other policies.
Moving home If you're moving and want to transfer your policy to your home. 0345 604 6714 if you policy starts with HBP. 0345 300 5180 if your policy starts with HAP. 0345 604 6535 for all other policies.
Proof of insurance For urgent proof of insurance. 0345 604 6714 if your policy starts with HBP. 0345 300 5180 if your policy starts with HAP. 0345 604 6535 for all other policies. Otherwise, you can get proof of insurance online.
Let someone else talk to us on your behalf. To let someone you trust talk to us about your policy. 0345 604 6714 if your policy starts with HBP. 0345 300 5180 if your policy starts with HAP. 0345 604 6535 for all other policies.
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Opening hoursMon-Fri: 8am - 6pm Sat: 9am - 1pm |
Car Insurance
Telephone number |
Opening hours |
---|---|
Telephone numberNew customers: 0330 018 2884 |
Opening hoursMonday-Friday 8am-8pm, |
Telephone numberExisting Customers: 0330 018 4175 |
Opening hoursMonday-Friday 8am-8pm, |
Telephone numberCar insurance claims: 0330 018 5561 |
Opening hours24 hours a day, 7 days a week |
Telephone numberRAC Breakdown Cover: 0330 159 0978 |
Opening hours24 hours a day, 7 days a week |
Telephone numberWindscreen glass repairer: 0330 018 4174 |
Opening hours24 hours a day, 7 days a week |
Telephone numberKeycare cover: 0345 075 6187 |
Opening hours24 hours a day, 7 days a week |
Telephone number |
Opening hours |
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Telephone number |
Opening hoursAvailable Monday – Friday 8am to 9pm |
Telephone numberInvestments purchased in branch only |
Opening hoursMon-Fri 8am-6pm |
Telephone numberOnline Investments |
Opening hoursMon – Fri: 8am - 5pm (Closed weekends and English Bank Holidays) |
Telephone number |
Opening hours |
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Telephone numberHelp with an Online Travel Money Order |
Opening hoursLines are open 9am – 6pm |
Telephone number |
Opening hours |
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Telephone numberIf you're calling from abroad you can call us on +44 (0) 113 279 8302. Before calling us, try using the Internet Banking Help page. You may find the answer to your enquiry on our site without needing to call us. |
Opening hours8am – 8pm, seven days a week. |
Telephone number |
Opening hours |
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Telephone numberReport a bereavement If you're calling from abroad you can call us on +44 (0) 131 278 3705. |
Opening hours8am - 8pm, seven days a week |
Telephone number |
Opening hours |
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Telephone numberIf you're calling from abroad, you can call us on: +44 (0) 131 454 1605 Alternatively, you can report your card lost or stolen if you are registered for Internet Banking. Simply log in and complete our online form. |
Opening hours24 hours a day, seven days a week |
Telephone number |
Opening hours |
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Telephone numberTo request a replacement debit card or PIN: If you are calling from abroad you can call us on +44 (0) 1313 37 42 18. To request a replacement credit card or PIN: If you are calling from abroad you can call us on +44 (0) 173 357 4121. Alternatively, if you are registered for Internet Banking you can log on and request a replacement Card or PIN online. |
Opening hoursLines are open 24 hours a day, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an advisor for more information. |
Telephone number |
Opening hours |
---|---|
Telephone numberFor enquiries on all products and services For advice on using our Internet Banking service |
Opening hours8am – 8pm, seven days a week. |
We value your call and to ensure that we connect you to the right person who can deal with your enquiry quickly, your call will initially be answered by a simple to follow automated service.
You can also visit us in branch. Use our branch finder tool to locate your nearest Bank of Scotland branch.