Contact us

Whether you’re an existing customer or new to Bank of Scotland, our telephone numbers are listed here so you know exactly who to call. You can talk to us about your existing accounts or find out more about our range of products and how to apply. We do recommend that if you can, you use our online services as call times are longer than usual due to Covid-19.

Please note: Calls to 03 numbers are charged at no more than local rate.

To find a telephone number and opening hours, simply select from the list below the product or service you’d like to talk to us about.

Alternatively, call us direct from your Mobile Banking app. As you’re already securely logged in, there's no need to remember any passwords. Learn more about calling from the app

Please note: If you are looking for Business Banking services, you can view our Business Banking contact numbers.

Bank Accounts and Arranged Overdrafts - View a range of our bank accounts

Banking Accounts - View a range of our bank accounts

Telephone number

Opening hours

Telephone number

Bank Account Enquiries

0345 721 3141

If you're calling from abroad you can call us on +44 (0) 1313 37 42 18.

Opening hours

Existing customers
Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

New customers
Lines are open 9am – 6pm Monday – Saturday

Telephone number

Arranged overdraft referrals

0345 721 3141

Opening hours

Lines are open 9am – 6pm Monday – Saturday

Savings (including cash ISAs) - view a range of our savings

Savings (including cash ISAs) - view a range of our savings

Telephone number

Opening hours

Telephone number

Customer Services

0345 602 0304

If you're calling from abroad you can call us on +44 (0) 1313 37 76 86.

Opening hours

Existing customers

24/7 automated service and advisers available 8am – 8pm seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

New customers

Lines are open 9am – 6pm Monday – Saturday

Credit Cards - view a range of our credit cards

Credit Cards - view a range of our credit cards

Telephone number

Opening hours

Telephone number

General Credit Card Service Queries

0345 964 5645

If you're calling from abroad you can call us on +44 (0) 173 357 4121.

Opening hours

Lines are open 8am – 8pm, seven days a week. 

Not all Telephone Banking services are available 24 hours a day, seven days a week.

Telephone number

To apply or discuss application queries

0800 328 5984

Some credit card offers shown on our site may only be available if you apply online.

Opening hours

Line are open 8am – 8pm, seven days a week.

Not all Telephone Banking services are available 24 hours a day, seven days a week.

Telephone number

Repayment Cover

0345 605 1150

Opening hours

Lines are open 9am – 6pm
Monday – Saturday

Telephone number

Card Care

0844 871 5408

Opening hours

24 hours a day, seven days a week

Mortgages

Mortgages

Telephone number

Opening hours

Telephone number

Opening hours

Mon-Fri: 8am-8pm

Personal Loans

Personal Loans

Telephone number

Opening hours

Telephone number

Customers with agreements beginning with "100", "77" or "7/"

0345 604 7291

Opening hours

Mon-Sun: 8am-10pm

Telephone number

Customers with agreements beginning with "84" or "15"

0345 744 4455 - Option 2, then option 2

Opening hours

Lines are open 9am – 6pm
Monday – Saturday

Telephone number

Bank of Scotland customers wanting to apply for a new loan:

If you are a Bank of Scotland customer wanting to apply for a new loan, call us on 0345 604 7291.

Opening hours

Mon-Sun: 8am-10pm

Car finance

Car finance

Car finance

Telephone number

Opening hours

Car finance

Speak to us about your application

Telephone number

Opening hours

Mon–Fri: 9am–5pm
Sat: 9am–1pm
Sun: closed

Car finance

Existing customers

Telephone number

Opening hours

Mon-Fri: 8:30am-6pm
Sat: 9am-1pm
Sun: closed

Insurance

Home Insurance

Insurance

Telephone number

Opening hours

Telephone number

Get a quote

0345 850 1301 to get a quote or switch your home insurance.

You can also get a quote online

Opening hours

Mon-Fri: 8am-6pm
Sat: 9am-1pm

Telephone number

Make a claim

Make a new claim or get an update on a claim you've made.

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

0345 604 6535 for all other policies

You can also make a claim online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Telephone number

Struggling to pay
We may be able to help.
0345 602 6164

Opening hours

Mon-Fri: 8am - 6pm

Sat: 9am - 1pm

Telephone number

24 hour helplines

Home Emergency helpline.

0345 672 2804


Legal Helpline

0345 300 1821 if your policy starts with HBP.

0345 300 2238 if your policy starts with HAP and started or renewed on or after 24/09/2021.

0345 300 0180 if your policy starts with HAP which started or renewed before 24/09/2021.

0800 028 0732 if your policy starts with HDA or HIA.

0345 602 7309 for all other policies.

Opening hours

24 hours a day

Telephone number

Manage your policy

 

Cancel your policy

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

0345 604 6535 for all other policies.

You can also cancel your policy online.

 

Renew your policy

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

0345 604 6535 for all other policies.

 

Check something or update your policy

To ask a question or tell us if something has changed what will affect your policy.

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

0345 604 6535 for all other policies.  

 

Moving home

If you're moving and want to transfer your policy to your home.

0345 604 6714 if you policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

0345 604 6535 for all other policies.

 

Proof of insurance

For urgent proof of insurance.

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

0345 604 6535 for all other policies.

Otherwise, you can get proof of insurance online.

 

Let someone else talk to us on your behalf.

To let someone you trust talk to us about your policy.

0345 604 6714 if your policy starts with HBP.

0345 300 5180 if your policy starts with HAP.

0345 604 6535 for all other policies.

 

 

Opening hours

Mon-Fri: 8am - 6pm

Sat: 9am - 1pm

Car Insurance

Car Insurance

Telephone number

Opening hours

Telephone number

New customers: 0330 018 2884

Opening hours

Monday-Friday 8am-8pm,
Saturday 8am-6pm,
Sunday and Bank Holidays 10am-4pm

Telephone number

Existing Customers: 0330 018 4175

Opening hours

Monday-Friday 8am-8pm,
Saturday 8am-6pm,
Sunday and Bank Holidays 10am-4pm

Telephone number

Car insurance claims: 0330 018 5561

Opening hours

24 hours a day, 7 days a week

Telephone number

RAC Breakdown Cover: 0330 159 0978  

Opening hours

24 hours a day, 7 days a week

Telephone number

Windscreen glass repairer: 0330 018 4174

Opening hours

24 hours a day, 7 days a week

Telephone number

Keycare cover: 0345 075 6187

Opening hours

24 hours a day, 7 days a week

Investing

Investments

Telephone number

Opening hours

Telephone number

0345 606 1188

Sign in to Share Dealing Online
Register for Share Dealing Online

Opening hours

Available Monday – Friday 8am to 9pm
(Closed weekends and English Bank Holidays).

Telephone number

Investments purchased in branch only

0345 835 7375

Opening hours

Mon-Fri 8am-6pm

Telephone number

Online Investments

0345 835 5727

Opening hours

Mon – Fri: 8am - 5pm

(Closed weekends and English Bank Holidays)

Travel Money

Travel Money

Telephone number

Opening hours

Telephone number

Help with an Online Travel Money Order

0345 602 0000

Opening hours

Lines are open 9am – 6pm
Monday – Saturday

Internet Banking Helpdesk

Internet Banking Helpdesk

Telephone number

Opening hours

Telephone number

0345 602 0000

If you're calling from abroad you can call us on +44 (0) 113 279 8302.

Before calling us, try using the Internet Banking Help page. You may find the answer to your enquiry on our site without needing to call us.

Opening hours

8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Bereavement help and advice

Bereavement help and advice

Telephone number

Opening hours

Telephone number

Report a bereavement

0800 056 0073

If you're calling from abroad you can call us on +44 (0) 131 278 3705.

Opening hours

8am - 8pm, seven days a week

Lost or stolen cards

Lost or stolen cards

Telephone number

Opening hours

Telephone number

0800 028 8335

If you're calling from abroad, you can call us on: +44 (0) 131 454 1605

Alternatively, you can report your card lost or stolen if you are registered for Internet Banking. Simply log in and complete our online form.

Opening hours

24 hours a day, seven days a week

Replacement cards and PINs

Replacement cards and PINs

Telephone number

Opening hours

Telephone number

To request a replacement debit card or PIN:
0345 721 3141

If you are calling from abroad you can call us on +44 (0) 1313 37 42 18.

To request a replacement credit card or PIN:
0345 964 5645

If you are calling from abroad you can call us on +44 (0) 173 357 4121.

Alternatively, if you are registered for Internet Banking you can log on and request a replacement Card or PIN online.

Opening hours

Lines are open 24 hours a day, seven days a week.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an advisor for more information.

Calling us from abroad

Calling us from abroad

Telephone number

Opening hours

Telephone number

For enquiries on all products and services

+44 131 339 2573

For advice on using our Internet Banking service

+44 113 279 8302

Opening hours

8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

We value your call and to ensure that we connect you to the right person who can deal with your enquiry quickly, your call will initially be answered by a simple to follow automated service.

You can also visit us in branch. Use our branch finder tool to locate your nearest Bank of Scotland branch.