If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Contact us

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call times are much longer than usual. 

So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.

We have set up a dedicated phone number for customers aged 70 and over. You can find the number in either the letter or email we sent, or from one of our colleagues in branch. If you’re a nominated trusted person you can also ask for the number in branch. 

You can still use our online and mobile banking services.

Whether you’re an existing customer or new to Bank of Scotland, our telephone numbers are listed here so you know exactly who to call. You can talk to us about your existing accounts or find out more about our range of products and how to apply. We do recommend that if you can, you use our online services as call times are longer than usual due to Covid-19.

Please note: Calls to 03 numbers are charged at no more than local rate.

To find a telephone number and opening hours, simply select from the list below the product or service you’d like to talk to us about.

Alternatively, call us direct from your Mobile Banking app. As you’re already securely logged in, there's no need to remember any passwords. Learn more about calling from the app

Please note: If you are looking for Business Banking services, you can view our Business Banking contact numbers.

Bank Accounts and Arranged Overdrafts - View a range of our bank accounts

Banking Accounts - View a range of our bank accounts

Telephone number

Opening hours

Telephone number

Bank Account Enquiries

0345 721 3141

If you're calling from abroad you can call us on +44 (0) 1313 37 42 18.

Opening hours

Existing customers
7am - 11pm, seven days a week

New customers
Mon-Fri: 8am-8pm
Sat: 8am-6pm
Sun: 9am-5pm

Telephone number

Arranged overdraft referrals

0345 721 3141

Opening hours

Mon-Fri: 9am–7pm
Saturdays: 9am–4pm

Savings (including cash ISAs) - view a range of our savings

Savings (including cash ISAs) - view a range of our savings

Telephone number

Opening hours

Telephone number

Customer Services

0345 602 0304

If you're calling from abroad you can call us on +44 (0) 1313 37 76 86.

Opening hours

Existing customers
24/7 automated service and advisers available 7am - 11pm Monday - Sunday

New customers
Mon-Fri: 7am-10pm
Sat-Sun: 8am-6pm

Credit Cards - view a range of our credit cards

Credit Cards - view a range of our credit cards

Telephone number

Opening hours

Telephone number

General Credit Card Service Queries

0345 964 5645

If you're calling from abroad you can call us on +44 (0) 173 357 4121.

Opening hours

7am - 11pm, seven days a week

Telephone number

To apply or discuss application queries

0800 328 5984

Some credit card offers shown on our site may only be available if you apply online.

Opening hours

Mon-Fri: 8am-10pm
Sat-Sun: 8am-7pm

Telephone number

Repayment Cover

0345 605 1150

Opening hours

Mon-Fri: 8am-10pm
Sat-Sun: 8am-7pm

Telephone number

Card Care

0844 871 5408

Opening hours

24 hours a day, seven days a week

Mortgages

Mortgages

Telephone number

Opening hours

Telephone number

Opening hours

Mon-Fri: 8am-8pm

Personal Loans

Personal Loans

Telephone number

Opening hours

Telephone number

Customers with agreements beginning with "100", "77" or "7/"

0345 604 7291

Opening hours

Mon-Sun: 8am-10pm

Telephone number

Customers with agreements beginning with "84" or "15"

0345 744 4455 - Option 2, then option 2

Opening hours

Mon-Fri: 8am-8pm
Sat: 9am-6pm
Sun: 9.30am-5.30pm

Telephone number

Bank of Scotland customers wanting to apply for a new loan:

If you hold a Bank of Scotland bank account, call us on

0800 068 2395.

If you have a credit card, mortgage or existing loan with us, call us on

0800 056 7424.

Opening hours

Mon-Sun: 8am-10pm

Car finance

Car finance

Telephone number

Opening hours

Telephone number

Opening hours

Lines are open from 9am – 5pm Monday – Friday, 9am – 1pm on Saturdays and closed on Sundays.

Insurance

Insurance

Telephone number

Opening hours

Telephone number

Home Insurance New Customer’s

0800 028 8337

Opening hours

New enquires and applications
Mon-Fri: 8am-8pm
Sat: 9am-4pm

Telephone number

Existing Home Insurance Customers
 

Claims/General Enquiries
If your policy starts with HAP – 0345 300 5180
All other policies – 0345 604 6535


Renewals
If your policy starts with HAP – 0345 300 5180
All other policies – 0345 604 6535


24hr Emergency Homeline
0345 3000 170


24hr Legal Helpline
If your policy starts with HDA/HIA 0800 028 0732
All other policies 0345 602 7309

Opening hours

General enquiries, renewals and making a claim:
Mon-Fri 8am-6pm
Sat 9am-1pm

Telephone number

Car Insurance

New Customers: 0330 018 2884

Existing Customers: 0330 0184 175

Opening hours

Mon-Fri: 8am-9pm
Sat: 9am-5pm
Sun: 10am-4pm

Bank Holidays: 9am-5pm

Investments

Investments

Telephone number

Opening hours

Telephone number

Investments purchased in branch only

0345 835 7375

Opening hours

Mon-Fri 8am-6pm
Sat 9am-12.30pm

Telephone number

Online Investments

0345 835 5727

Opening hours

Mon – Fri: 8am - 5pm

(Closed weekends and English Bank Holidays)

Share Dealing

Share Dealing

Telephone number

Opening hours

Telephone number

0345 606 1188

Sign in to Share Dealing Online
Register for Share Dealing Online

Opening hours

Mon – Fri: 8am - 7pm

(Closed during weekends and English Bank Holidays)

Travel Money

Travel Money

Telephone number

Opening hours

Telephone number

Help with an Online Travel Money Order

0345 602 0000

Opening hours

Mon-Fri 8am-6pm
Sat 9am-12.30pm

Telephone number

Order Travel Money by phone

0345 304 0029

Opening hours

24 hours a day, seven days a week

Internet Banking Helpdesk

Internet Banking Helpdesk

Telephone number

Opening hours

Telephone number

0345 602 0000

If you're calling from abroad you can call us on +44 (0) 113 279 8302.

Before calling us, try using the Internet Banking Help page. You may find the answer to your enquiry on our site without needing to call us.

Opening hours

24 hours a day, seven days a week

Bereavement help and advice

Bereavement help and advice

Telephone number

Opening hours

Telephone number

Report a bereavement

0800 056 0073

If you're calling from abroad you can call us on +44 (0) 131 278 3705.

Opening hours

8am - 8pm, seven days a week

Lost or stolen cards

Lost or stolen cards

Telephone number

Opening hours

Telephone number

0800 028 8335

If you're calling from abroad, you can call us on: +44 (0) 131 454 1605

Alternatively, you can report your card lost or stolen if you are registered for Internet Banking. Simply log in and complete our online form.

Opening hours

24 hours a day, seven days a week

Replacement cards and PINs

Replacement cards and PINs

Telephone number

Opening hours

Telephone number

To request a replacement debit card or PIN:
0345 721 3141

If you are calling from abroad you can call us on +44 (0) 1313 37 42 18.

To request a replacement credit card or PIN:
0345 964 5645

If you are calling from abroad you can call us on +44 (0) 173 357 4121.

Alternatively, if you are registered for Internet Banking you can log on and request a replacement Card or PIN online.

Opening hours

24 hours a day, seven days a week

Calling us from abroad

Calling us from abroad

Telephone number

Opening hours

Telephone number

For enquiries on all products and services

+44 131 339 2573

For advice on using our Internet Banking service

+44 113 279 8302

Opening hours

7am - 11pm, seven days a week

We value your call and to ensure that we connect you to the right person who can deal with your enquiry quickly, your call will initially be answered by a simple to follow automated service.

You can also visit us in branch. Use our branch finder tool to locate your nearest Bank of Scotland branch.